Voice Network Engineer

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking for Network Voice Engineer for one of our clients based in Philippines for 6-12 months full-time, contract opportunity on Avensys payroll in Manila. This is an exciting opportunity to expand your skill set, achieve job satisfaction and upgrade your skills. More details as below.

Location: Uptown Place Tower, BGC

• Shift Schedule: (Shifting Schedule)

• Opening Shift: Monday – Friday 6:00 AM – 4:00 PM Manila Time

• Closing Shift: Monday – Friday 8:00 AM – 6:00 PM Manila Time
• On-Call Support for P1/P2 major incident: 24/7

Work Set-up: Hybrid, - 2x a week scheduled every Tuesday and Wednesday – depending on the requirements of the project.

Must have skills: AudioCodes SBCs and Media Gateways, Strong expertise in Cisco CUCM, Proficiency with Cisco CME, Solid understanding of SIP, H.323, MGCP, and other voice protocols.

Job Title: Voice Network Engineer / Voice Operations Specialist

Job Summary: This role is responsible for the comprehensive management of the organization's voice network infrastructure. This includes designing, deploying, administering, and supporting voice services to ensure high reliability and quality. The successful candidate will work closely with other IT teams to ensure seamless integration of voice solutions.

Required Skills and Experience:

• Voice Infrastructure:

o Proven experience with AudioCodes SBCs and Media Gateways, including configuration, troubleshooting, and maintenance.

o Strong expertise in Cisco CUCM (Unified Communications Manager) administration, including call routing, dial plans, security, and integration with other systems.

o Proficiency with Cisco CME (Unified Communications Manager Express) configuration and management.

o Solid understanding of SIP, H.323, MGCP, and other voice protocols.

• Networking Fundamentals:

o Fundamental understanding of IP networking principles, including VLANs, QoS, VPNs, and routing protocols.

o Ability to troubleshoot network connectivity issues impacting voice services.

• Technical Support & Troubleshooting:

o Demonstrated ability to provide advanced technical support for complex voice issues.

o Strong analytical and problem-solving skills, with a methodical approach to troubleshooting.

• Documentation:

o Excellent documentation skills, with the ability to create clear and concise technical documents.

• Collaboration:

o Strong interpersonal and communication skills, with the ability to work effectively in a team environment and collaborate with various stakeholders.

• Customer Service Orientation:

o Commitment to delivering high-quality, reliable voice services to end-users.

Skills for SNOW (ServiceNow):

• ServiceNow IT Service Management (ITSM):

o Experience using ServiceNow for incident management, problem management, change management, and service request fulfillment.

o Ability to accurately document incidents, problems, and changes within ServiceNow.

o Familiarity with creating and managing service requests related to voice services in ServiceNow.

• ServiceNow CMDB (Configuration Management Database):

o Understanding of how voice infrastructure components (e.g., SBCs, Media Gateways, CUCM clusters, IP Phones) are represented and managed within the ServiceNow CMDB.

o Ability to verify and update configuration item (CI) information for voice assets in ServiceNow.

• ServiceNow Reporting & Dashboards:

o Basic ability to generate reports and utilize dashboards in ServiceNow to monitor voice service performance and support metrics.

Preferred Qualifications:

• Cisco Certifications (e.g., CCNA Collaboration, CCNP Collaboration).

• Experience with other voice technologies (e.g., AudioCodes, CUCM, Cisco Phones).

• Familiarity with scripting or automation tools for voice network management.

if you are interested and align, please share the application

CONSULTANT DETAILS –

Preeti Gupta | Talent Acquisition Senior Specialist

Reg No : R1223081

Avensys Consulting Pte Ltd

EA Licence 12C5759