Sr. Network Engineer

3 weeks ago

Taguig, National Capital Region, Philippines HR TechX Corp. Full time

Sr.Network Engineer (Unified Communications / VOIP Support) at HR TechX Corp.


Overview

Senior Network Engineer role focused on Unified Communications and VOIP support. The role requires hands-on experience with voice network hardware and software, Cisco VoIP systems, and enterprise-scale voice solutions.


Responsibilities
  • Manage and support voice network infrastructure, including hardware, software, topologies, and protocols.
  • Design, implement and support enterprise voice networks and diagnostic tools.
  • Lead in Automatic Call Distribution (ACD) and large-scale Interactive Voice Response (IVR) systems.
  • Assess client requirements, resolve delivery-impacting issues, and communicate effectively with management.
  • Provide written and verbal communications of technical proposals to management.
  • Mentor, coach and train lower-level engineers; work effectively in a matrixed organization.
  • Self-starter with the ability to learn beyond formal training and deliver quality products.
  • Operate with minimal direct supervision; determine methods and procedures on new assignments.
  • Experience handling high-pressure situations and quickly changing circumstances; retail background is a plus.
  • Available to work 24x7 shifting or on-call rotation as required.

Qualifications
  • 4- or 5-year degree (Computer Science, Information Systems, Computer Engineering, Electronics and Communication Engineering or related field) or equivalent work experience.
  • CCNA Collaboration or equivalent combination of education or work experience.
  • 5+ years as a lead voice support engineer in infrastructure/voice network environments (planning, architecture design, engineering, and optimization).
  • 5+ years of engineering and deployment experience.
  • Strong knowledge of voice network hardware, software, infrastructure, design, topologies and protocols.
  • Experience with Cisco voice solutions: Unity Connection, Cisco Unified Communications Manager (CUCM), Cisco Unity Call Manager, CVP, CUBE, SES (SIP Trunks), CER, Attendant Console, SME, WebEx Soft Phone, VOIP Gateways, PSTN Trunks, QoS for Voice/Video, Enterprise Dial-Plan.

Employment type
  • Full-time

Seniorities
  • Not Applicable

Industry
  • Technology, Information and Internet
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