Voice Network Engineer

6 days ago

Taguig, National Capital Region, Philippines NYGC Services, Inc. Full time $70,000 - $120,000 per year

Required Skills and Experience:


• Voice Infrastructure:

o Proven experience with AudioCodes SBCs and Media Gateways, including configuration, troubleshooting, and maintenance.

o Strong expertise in Cisco CUCM (Unified Communications Manager) administration, including call routing, dial plans, security, and integration with other systems.

o Proficiency with Cisco CME (Unified Communications Manager Express) configuration and management.

o Solid understanding of SIP, H.323, MGCP, and other voice protocols.


• Networking Fundamentals:

o Fundamental understanding of IP networking principles, including VLANs, QoS, VPNs, and routing protocols.

o Ability to troubleshoot network connectivity issues impacting voice services.


• Technical Support & Troubleshooting:

o Demonstrated ability to provide advanced technical support for complex voice issues.

o Strong analytical and problem-solving skills, with a methodical approach to troubleshooting.


• Documentation:

o Excellent documentation skills, with the ability to create clear and concise technical documents.


• Collaboration:

o Strong interpersonal and communication skills, with the ability to work effectively in a team environment and collaborate with various stakeholders.


• Customer Service Orientation:

o Commitment to delivering high-quality, reliable voice services to end-users.

Skills for SNOW (ServiceNow):


• ServiceNow IT Service Management (ITSM):

o Experience using ServiceNow for incident management, problem management, change management, and service request fulfillment.

o Ability to accurately document incidents, problems, and changes within ServiceNow.

o Familiarity with creating and managing service requests related to voice services in ServiceNow.


• ServiceNow CMDB (Configuration Management Database):

o Understanding of how voice infrastructure components (e.g., SBCs, Media Gateways, CUCM clusters, IP Phones) are represented and managed within the ServiceNow CMDB.

o Ability to verify and update configuration item (CI) information for voice assets in ServiceNow.


• ServiceNow Reporting & Dashboards:

o Basic ability to generate reports and utilize dashboards in ServiceNow to monitor voice service performance and support metrics.

Preferred Qualifications:


• Cisco Certifications (e.g., CCNA Collaboration, CCNP Collaboration).


• Experience with other voice technologies (e.g., AudioCodes, CUCM, Cisco Phones).


• Familiarity with scripting or automation tools for voice network management.

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