Customer Delinquency Resolution Expert

4 days ago


Quezon City, National Capital Region, Philippines Australia and New Zealand Banking Group Limited Full time
Delinquency Resolution Expert

This role involves resolving delinquencies and ensuring timely payments for customers. Key responsibilities include:

  • Negotiating payment arrangements
  • Maximizing promises of payment
  • Assessing customer needs and implementing solutions
  • Providing quality customer service
  • Documenting conversations accurately
Requirements

To succeed in this role, you will need:

  • Proven experience in BPO/Contact Centre Collections
  • Extensive experience in BPO Contact Centre voice campaigns
  • Knowledge of Windows applications including MS Office
  • Strong customer focus and ability to communicate effectively
  • Excellent documentation skills


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