Debt Resolution Lead

4 days ago


Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time

As a seasoned professional, we invite you to apply for the Debt Resolution Lead position at TASQ Staffing Solutions. This role offers an exciting opportunity to leverage your expertise in collection-related risk assessment, operational efficiency, and dynamic, risk-based strategies to drive collections performance.

You will lead the collections team with a risk-segmented approach to maximize recovery rates while ensuring compliance and maintaining a customer-centric experience. Strong analytical skills, leadership, problem-solving, and negotiation skills are essential for success in this position.

  • Tactical Execution & Risk-Based Collections:
    • Prioritize accounts based on risk-segmentation.
    • Align collection efforts with risk levels instead of rigid schedules to maximize efficiency.
  • Operational Excellence & Process Optimization:
    • Optimize workflows to improve collection efficiency.
    • Conduct ongoing process analysis to identify bottlenecks, inefficiencies, and areas for immediate intervention.
    • Leverage data insights to adjust tactics in real-time, ensuring collection efforts align with delinquency patterns.
  • Performance Monitoring & Real-Time Analytics:
    • Establish and track key performance indicators (PTP rates, Kept rates, and risk-weighted recovery rates) in real-time dashboards.
    • Generate and present actionable performance reports to immediate supervisor, focusing on areas requiring immediate tactical adjustments.
  • Team Leadership & Development:
    • Lead, train, and mentor the collections team to ensure data-driven execution of recovery tactics.
    • Set clear, risk-adjusted targets for the team, ensuring high accountability and performance monitoring.
    • Foster a culture of agility and responsiveness, enabling the team to pivot tactics as risk profiles evolve.
  • Regulatory Compliance & Customer-Centric Approach:
    • Ensure all collection activities comply with regulations, debt collection rules, and company policies, ensuring ethical recovery practices.


  • Makati City, National Capital Region, Philippines RCX Recruitment Inc. Full time

    Job DescriptionThe Debt Resolution Expert is tasked with identifying areas of improvement in the collection process and developing enhanced strategies to boost team efficiency. This role requires strong analytical and problem-solving skills, as well as excellent communication and collaboration abilities.Key Responsibilities• Analyze collection processes...


  • Quezon City, National Capital Region, Philippines VICS CONSTRUCTION & SONS CO. Full time

    Key Responsibilities:Oversee the entire accounts receivable process, from initial contact to final payment resolution.Analyze customer data to identify patterns and trends in payment behavior, informing the development of targeted collection strategies.Negotiate payment arrangements with customers who are experiencing financial difficulties, working to find...

  • Debt Collector

    7 days ago


    Quezon City, National Capital Region, Philippines myGwork - LGBTQ+ Business Community Full time

    About the Role:We are looking for a skilled Collections Support Associate to join our team at myGwork - LGBTQ+ Business Community. In this role, you will be responsible for managing customer accounts, communicating with clients and debtors, and resolving disputes to maximize cash recovery.Key Accountabilities:Develop and implement effective strategies to...


  • Quezon City, National Capital Region, Philippines IDP Education Ltd Full time

    **Company Overview**IDP Education Limited is a leading provider of international education services, operating in over 50 countries worldwide. Our mission is to deliver success to students, test takers and partners through trusted relationships, digital technology and research.Our team of over 7,000 people from diverse backgrounds is committed to providing...


  • Mandaluyong City, National Capital Region, Philippines ConnectOS Full time

    Key Responsibilities: The Account Recovery Manager will lead collections efforts by managing and resolving delinquent accounts effectively. Develop strong relationships with customers to negotiate payment terms and solutions, analyze financial data to identify trends, and improve collection strategies. Ensure compliance with relevant regulations and company...


  • Makati City, National Capital Region, Philippines Michael Page Full time

    About Michael PageWe connect job seekers with employers who share our values.This role involves overseeing and managing incident resolution processes related to transaction monitoring systems.As part of a globally recognised financial institution, you will be working towards a shared goal of innovation, compliance, and cutting-edge risk management...


  • Makati City, National Capital Region, Philippines Institutional Shareholder Services Inc. Full time

    Job DescriptionWe are seeking a highly motivated and experienced Collections Team Lead to join our team. As a key member of our Revenue Control Department, you will be responsible for leading the collections team and ensuring that monthly goals are met.Key Responsibilities:Assist in setting clear goals and KPIs for the collection staff.Coach and mentor the...


  • Makati City, National Capital Region, Philippines Merck Gruppe Full time

    Work Your Magic with usReady to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...


  • Makati City, National Capital Region, Philippines Nityo Infotech Full time

    Nityo Infotech Overview\We are a leading provider of technology solutions, and we're seeking a skilled Dispute Management Specialist to join our team. The successful candidate will be responsible for handling disputes from member banks, assessing each case promptly, and taking steps to resolve or clarify them using approved dispute resolution processes.\\Key...

  • Operations Director

    5 days ago


    Makati City, National Capital Region, Philippines Merck Gruppe Full time

    About the Role:This is an exciting opportunity to join our financial operations team as an operations manager. We are looking for a highly skilled professional with a strong background in operations management, team leadership, and process improvement.Your Responsibilities:Develop and implement process improvements to enhance operational efficiency.Lead the...

  • Debt Counsellor

    2 weeks ago


    Makati City, National Capital Region, Philippines Metrobank Full time

    Job Summary:The jobholder performs collection activities for Front End (0-29 days) past due accounts. He / She is responsible for the achievements of the set targets, meeting the set standards collectively with other team members and compliance with policies and procedures.The position is also responsible for assisting the Collections Officer in monitoring...


  • Makati City, National Capital Region, Philippines Institutional Shareholder Services Inc. Full time

    ISS STOXX is growing We seek a Collections Team Lead to contribute to our expanding success – a self-motivated professional to assist with collections and to engage in B2B collections of escalated overdue accounts. Primary responsibility will be monitoring, motivating, and training the Collections Team to ensure monthly goals are met. This position will...


  • Quezon City, National Capital Region, Philippines Global Payments Full time

    Global Payments is dedicated to providing innovative payment solutions that empower merchants and financial institutions. As a Loss Analyst I, you will contribute to our mission by resolving delinquent accounts and improving client relationships.Job Description:We investigate and analyze data to identify potential risks and opportunities.We communicate with...


  • Makati City, National Capital Region, Philippines Security Bank Corporation Full time

    About Our ApproachWe prioritize recognizing individual talent and skills at Security Bank.Offering competitive salaries and engaging career paths to attract and retain top talent.Award-winning HCM strategy based on employee value proposition - "YOU matter."Aims to promote personal and professional growth in a supportive environment.About the JobLead...


  • Quezon City, National Capital Region, Philippines Nityo Infotech Full time

    About Us:Nityo Infotech is a leading provider of IT solutions, committed to delivering exceptional service and support to our clients.Job Role:We are seeking a highly skilled Junior Technical Support professional to join our team. In this role, you will be responsible for providing technical assistance to clients, resolving complex technical issues, and...


  • Makati City, National Capital Region, Philippines RCX Recruitment Inc. Full time

    Job OverviewThe Financial Recovery Specialist is responsible for managing past due accounts that are being processed for endorsement to legal proceedings. This role involves coordinating with clients, lawyers, and other stakeholders to ensure seamless debt resolution.Key Responsibilities• Locate and contact clients regarding outstanding payments•...


  • Quezon City, National Capital Region, Philippines LeadAdvisors Full time

    At LeadAdvisors, we are pioneers in financial solutions, specializing in debt consolidation, personal loans, tax services, and mortgage assistance. Our company is dedicated to helping individuals manage their financial options effectively.As a Financial Solutions Specialist, you will engage with clients through inbound and outbound calls, qualifying and...


  • Quezon City, National Capital Region, Philippines LeadAdvisors Full time

    Join Our Dynamic Financial Services TeamAre you looking to make a significant impact in the financial sector? Our company is at the forefront of financial solutions, specializing in debt consolidation, personal loans, tax services, and mortgage assistance. We are a leading inbound and outbound contact center dedicated to helping individuals understand and...


  • Quezon City, National Capital Region, Philippines myGwork - LGBTQ+ Business Community Full time

    Role Description:The Collections Support Associate will play a critical role in driving revenue growth and improving cash flow for myGwork - LGBTQ+ Business Community. Key responsibilities include collecting and recovering customer receivables and debt, ensuring timely payment from clients, and maintaining professional relationships with clients and their...


  • Quezon City, National Capital Region, Philippines Blue Eagle 525 Lending Investor Inc Full time

    At Blue Eagle 525 Lending Investor Inc., we are committed to providing excellent service to our clients. We are seeking a Lending Recovery Expert to join our team who can help us achieve this goal.Job DescriptionThe Lending Recovery Expert will be responsible for managing and collecting overdue payments from borrowers while maintaining a positive client...