Credit and Collection Expert
4 days ago
Copeland is a leading global climate technologies company dedicated to sustainability and innovation. As a Credit and Collection Expert, you will be responsible for providing excellent credit and collection activities to customers, applying knowledge and system resources to resolve issues.
In this role, you will review and release orders related to assigned accounts in a timely manner, ensuring individual transaction management is based on client agreements. You will also escalate delinquent customers to the team leader, supervisor, and division POC for warranty cancellation, credit hold, credit limit decrease, etc.
The ideal candidate will have a Bachelor's degree in Business, Financial, or Accounting background and at least 1 year of work experience in collections or customer service-related fields. Proficiency in Microsoft Office applications such as Excel, Word, and PowerPoint is required. Related experience in the shared services industry (business-to-business collections, order entry, customer service, accounts payable, cash applications, and receivables) is highly valued.
Copeland offers a dynamic work environment with opportunities for growth and development. Our commitment to diversity, equity, and inclusion ensures that every employee feels welcome, heard, respected, and valued for their experiences, ideas, perspectives, and expertise.
Main Responsibilities:- Deliver exceptional credit and collection services to customers
- Apply knowledge and system resources to analyze and resolve customer issues
- Review and release orders related to assigned accounts in a timely manner
- Escalate delinquent customers to the team leader, supervisor, and division POC
- Collaborate with the team to generate operational improvement initiatives
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