Unapplied Cash Resolution Expert

3 days ago


Makati City, National Capital Region, Philippines Institutional Shareholder Services Inc. Full time

Institutional Shareholder Services Inc. seeks an Unapplied Cash Resolution Expert to join their team.

This expert will be responsible for managing, controlling, and resolving unapplied or unidentified customer deposits, payments, and account balance issues.

About the Role:

This Financial Transaction Manager will be primarily responsible for identifying, researching, and resolving discrepancies related to unapplied cash.

Responsibilities include but are not limited to:

  • Regularly reviewing aging reports to determine if customer payments are duplicate, overpaid, etc.
  • Communicating with internal and external clients regarding unallocated payments, clearly and consistently adhering to company policy.
  • Sending application instructions to the Cash app team or processing refund requests as needed.

Requirements:

  • Bachelor's degree graduate preferably in Finance/Accounting related courses.
  • Has at least 3-5 years of experience in B2B (Business to Business) Accounts Receivable, specifically identifying, researching, and resolving discrepancies related to unapplied cash.
  • Fluent in English, detail-oriented with solid organizational skills.


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