Patient Advocate Coordinator

3 weeks ago


Paranaque City, Calabarzon, Philippines Unity Communications Full time
About the Role

We are seeking a skilled Patient Advocate Coordinator to join our dynamic team at Unity Communications. This full-time position is perfect for individuals who possess excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team.

Job Responsibilities
  • Handle high volumes of telephone calls in a clear, timely, and positive manner
  • Maintain adequate documentation, database, and confidentiality at all times
  • Collaborate with other departmental and hospital associates to ensure seamless patient care
  • Keep working knowledge of departmental and hospital policies and procedures up-to-date
  • Achieve an average hold time of twenty seconds or less
  • Meet or exceed the average number of set daily calls and contacts
  • Retail a call handle time average of five minutes or below
  • Maintain after-call work time of 33% or less of total talk time
  • Reach a call review minimum standard of 95% or more
  • Verify and update patient demographics on every call
  • Provide exceptional quality customer service to patients
  • Assist in training new patient advocates
  • Review, update, and maintain policies and procedures
Requirements
  • Excellent communication and interpersonal skills
  • Professional attitude during urgent or confrontational situations
  • Effective critical thinking, problem-solving, and decision-making skills
  • Independent and team-oriented working attitude
  • Computer proficiency
  • Ability to learn quickly and navigate effectively through multiple systems
  • Organizational skills and attention to detail
  • Flexibility and ability to meet deadlines
  • A proactive approach to prioritizing needs and managing resources effectively
  • Ability to multitask with a high level of accuracy and efficiency
  • Working knowledge of HIPAA and Red Flag regulations
What We Offer
  • HMO coverage with two free dependents upon regularization
  • VL/SL credits upon regularization
  • Friendly and supportive work culture
  • 13th-month pay and other Philippine-government-mandated benefits
  • Non-taxable allowances
  • Pay increases, performance bonuses, birthday gifts, and many more
  • Transportation allowance

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