Patient Advocate Coordinator
3 weeks ago
We are seeking a skilled Patient Advocate Coordinator to join our dynamic team at Unity Communications. This full-time position is perfect for individuals who possess excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team.
Job Responsibilities- Handle high volumes of telephone calls in a clear, timely, and positive manner
- Maintain adequate documentation, database, and confidentiality at all times
- Collaborate with other departmental and hospital associates to ensure seamless patient care
- Keep working knowledge of departmental and hospital policies and procedures up-to-date
- Achieve an average hold time of twenty seconds or less
- Meet or exceed the average number of set daily calls and contacts
- Retail a call handle time average of five minutes or below
- Maintain after-call work time of 33% or less of total talk time
- Reach a call review minimum standard of 95% or more
- Verify and update patient demographics on every call
- Provide exceptional quality customer service to patients
- Assist in training new patient advocates
- Review, update, and maintain policies and procedures
- Excellent communication and interpersonal skills
- Professional attitude during urgent or confrontational situations
- Effective critical thinking, problem-solving, and decision-making skills
- Independent and team-oriented working attitude
- Computer proficiency
- Ability to learn quickly and navigate effectively through multiple systems
- Organizational skills and attention to detail
- Flexibility and ability to meet deadlines
- A proactive approach to prioritizing needs and managing resources effectively
- Ability to multitask with a high level of accuracy and efficiency
- Working knowledge of HIPAA and Red Flag regulations
- HMO coverage with two free dependents upon regularization
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13th-month pay and other Philippine-government-mandated benefits
- Non-taxable allowances
- Pay increases, performance bonuses, birthday gifts, and many more
- Transportation allowance
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Patient Advocate
2 days ago
Paranaque City, Calabarzon, Philippines Unity Communications Full timeRole OverviewWe are seeking a highly skilled and compassionate Patient Advocate to join our team at Unity Communications. As a key member of our customer-facing team, you will play a vital role in ensuring that patients receive the highest level of care and support.Key ResponsibilitiesHandle high volumes of inbound and outbound calls, providing empathetic...
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Paranaque City, Calabarzon, Philippines Unity Communications Full timeWe are Unity Communications, a people-centric call center services provider offering enhanced patient care. Our team emphasizes optimum and friendly engagement with patients, particularly during disputes. Our ultimate goal is to be the top contact hub for patients requiring urgent solutions to their account issues.Do you possess a similar mindset?The vacant...
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Patient Navigator
3 days ago
Taguig City, Philippines Docquity Philippines Corporation Full timeJob Descriptions Validates/approves patient enrollment applications Orients patients on program scheme and details, assists on inquiries/clarifications Provides patient support with any inquiries or AE management counselling, if needed Initiate contact with patients who missed their dose Visits hospitals to collect enrollment forms (hardcopy) 2 days in a...
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Healthcare Specialist
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Healthcare Professional for Patient Care
1 month ago
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Healthcare Agent
2 months ago
Cebu city, Philippines Neksjob Full timeA Healthcare Agent is a professional who assists individuals in navigating the complexities of the healthcare system. They provide guidance on healthcare options, insurance coverage, and medical services available to patients. These agents often work closely with clients to understand their healthcare needs and preferences, helping them make informed...
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PHRN Staff Nurse
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4 days ago
Davao City, Davao, Philippines Med Supply US Full timeAbout Med Supply US:We are a medical supply company dedicated to providing diabetic supplies to patients and healthcare professionals.Job SummaryAs a Healthcare Operations Coordinator, you will play a vital role in ensuring the smooth operation of our healthcare facility. You will be responsible for coordinating patient intake processes, verifying insurance...
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Vaxx Hubb Operations Coordinator
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Healthcare Intake Coordinator
3 weeks ago
Davao City, Davao, Philippines Med Supply US Full timeAbout Med Supply US: We are a medical supply company providing diabetic supplies to patients and healthcare professionals.Job SummaryWe seek a dedicated Healthcare Intake Coordinator to facilitate the intake process for patients seeking medical services. The ideal candidate will have excellent communication skills, attention to detail, and the ability to...