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Process Design Specialist

3 weeks ago

Quezon City, National Capital Region, Philippines beBeeProcessDesign Full time ₱800,000 - ₱1,200,000

Job Summary

We are seeking a highly skilled Process Design Specialist to play a key role in contributing to the end-to-end optimal process design efforts across customer care processes.

The successful candidate will collaborate with various stakeholders to ensure effective and efficient process operations and identification of cross-process synergies. This role will help fast track our journey with Generative Artificial Intelligence, turbo-charge our Process Performance Improvement (PPI) activities, and support our 'Invest and Shift' methodology during upcoming transitions.

Main Responsibilities:

  • Business Analysis: Gather, review, analyze, and present business data to support strategic decision-making.
  • Process Mapping: Create and optimize detailed process maps using tools such as Visio and Promapp.
  • Continuous Improvement: Lead mid-scale projects aimed at improving business efficiency and effectiveness.
  • Ideation and Embedment: Lead brainstorming sessions and oversee the practical application of ideas within the business.
  • Digital Transformation: Take part in the digital transformation of customer care processes with a focus on managed processes by Global Business Services (GBS) and potential future processes to be migrated over.

Requirements:

  • A bachelor's degree in a relevant subject area, master's degree preferred: Strong expertise in business, economics, or a similar field.
  • 3-5 years of experience in a similar role: A solid level of industry and role-specific knowledge.
  • Proficiency in Visio and Promapp is an advantage: Ability to create detailed and optimized process maps using these tools.
  • Leadership and project management skills: Ability to coordinate teams and manage projects effectively.
  • Excellent analytical, communication, and collaboration management skills: Ability to analyze complex data, communicate effectively with various collaborators, and ensure high levels of collaborator happiness.
  • Commitment to continuous learning and productivity improvements.
  • Highly collaborative; aligns effectively with colleagues and business partners to deliver results.

About Us:

This role offers an exciting opportunity to work with a talented team and contribute to the success of our organization. We value innovation, teamwork, and professional growth.