Customer Care Process Designer
1 week ago
The Customer Care Process Design Lead will play a pivotal role in enhancing the end-to-end process design for customer care operations. This individual will collaborate with various stakeholders to ensure efficient and effective process operations, identifying cross-process synergies and implementing solutions.
Key Responsibilities:
- Act as a business analyst, gathering and presenting data to inform strategic decision-making.
- Create and optimize process maps using tools like Visio and Promapp.
- Lead continuous improvement projects to drive business efficiency and effectiveness.
- Develop and implement use cases to enhance business processes.
- Participate in the digital transformation of customer care processes.
Required Skills and Qualifications:
- Bachelor's degree in a relevant field; Master's degree preferred.
- 3-5 years of experience in a similar role.
- Proficiency in Visio and Promapp.
- Leadership and project management skills.
- Excellent analytical, communication, and collaboration skills.
- Commitment to continuous learning and productivity improvements.
- Attention to detail and ability to thrive in a dynamic environment.
- Highly collaborative and result-driven.
Benefits:
- Opportunity to contribute to the enhancement of customer care processes.
- Chance to work collaboratively with various stakeholders.
- Professional growth and development opportunities.
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