Client Partnership Growth Specialist

2 days ago

San Juan, National Capital Region, Philippines beBeeRetention Full time ₱475,200 - ₱504,000
Client Retention Lead

We are looking for a seasoned professional to lead our client retention efforts. This role is perfect for someone who excels in building strong relationships and driving growth.

  • Lead direct video interactions with international clients
  • Coach and develop a high-performing team of virtual assistants
  • Shape the future of our software through hands-on testing
  • Build lasting partnerships with clients across global markets
  • Create pathways for assistant growth and development

This position requires exceptional problem-solving abilities, strong emotional intelligence, and adaptability. You will be responsible for developing and implementing strategies to drive client satisfaction and retention.

Key Responsibilities:
  • Develop and execute client retention plans
  • Lead training sessions for virtual assistants
  • Conduct regular performance reviews and provide feedback
  • Identify areas for improvement and implement changes
Requirements:
  • 1-2 years of leadership experience in BPO/customer service environment
  • 1-2 years of client-facing account management experience
  • Proven track record in team development and coaching
  • Strong English communication skills (written and verbal)
  • Experience in performance management and metrics tracking
  • Background in virtual team management (preferred)
What We Offer:
  • Competitive salary range: Php 38,000 - Php 42,000 a month
  • Full training and onboarding support
  • Opportunities for career growth and development

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