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Software Support Engineer French and English

1 week ago

Manila, National Capital Region, Philippines Technidata Incorporated Full time
Job Description

As a Software Support Engineer French and English, you will be responsible for providing level 1 support to our client in France and Canada, as well as level 2 support and assistance to our subsidiaries and distributors in the Asia Pacific Region. This includes responding to Asian partners about their user's technical issues, traveling outside the Philippines for direct assistance or when deploying new solutions/new software modules, and conducting unit tests for connections, interfaces, modules, and participating in software migration projects.

Duties and Responsibilities
  • Provides level 1 support to our client in France and Canada.
  • Provides Level 2 support and assistance to our subsidiaries and distributors in the Asia Pacific Region:
  • Respond to Asian Partners about their user's technical issues.
  • Travel outside Philippines during direct assistance or when deploying new solutions / new software modules.
  • Incident management onsite and offsite. Performs simulations to recreate and investigate issues.
  • Conducts unit tests for connections, interfaces, modules and participates in software migration projects.
  • Installation, configuration and project validation of Technidata software.
  • If need arises, provide support for L1 in our direct sites in the Philippines.
  • Comply with the Quality System for all activities; training on a regular basis regarding Quality compliance will be provided.