Email Security Support Engineer
3 days ago
We are looking for a Technical Support Engineer to join our Email Security Team - Avanan.
Do you have a passion for customer service and solving complex technological challenges with a proactive approach to constant improvement? Then join our growing Engineering Support team to continue delivering our excellent Customer Experience.
As an Email Security Support Engineer, you will be a core team member responsible for:
- Track and triage customer support tickets
- Interact with customers for analysis and resolution (via remote video conference sessions or phone calls)
- Troubleshoot problems and identify solutions
- Collaborate with our Software Engineers & Tech Leads to help resolve problems
- Maintain customer satisfaction while advocating quality in every aspect
- Help drive the future of the product by collaborating with our engineering and product teams
- Play a crucial role in incident management response
We are looking for people who have/are:
- Experience in Python, Bash, PowerShell
- Experience with querying using SQL
- Experience working with one of the following solutions: Gmail Suite, Microsoft Exchange, Active Directory, ADFS, or Office365
- Experience in supporting SaaS-based products
- Experience in working with a ticket/case management system (e.g., Jira, Zendesk)
- Strong technical problem-solving and analytical skills with the willingness to own the investigation through to the end
- Proficient at managing your own time and priorities and has a "let's get it done" attitude
- Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast-paced technical environment
- Adept at working remotely & open to working U.S.A business hours (Either Sun -Thurs or Tues - Sat, 6am - 3pm Manila Time)
- Must speak fluently in English
It would be great if you also have:
- Knowledge of HTTP/S, SMTP, DNS, LDAP, or similar protocols
- Bachelor's Degree in Computer Science or a related field a plus
- Team player spirit
- Believe in learning new things every day.
We are open to 100% remote work.
Seniority levelMid-Senior level
Employment typeFull-time
Job functionEngineering, Information Technology, and Customer Service
IndustriesComputer and Network Security, IT Services, and IT Consulting
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