Software Support Engineer
3 days ago
The Theoria Medical team is seeking a skilled Certified Tech Support Specialist to join our Software Engineering team. As a critical member of the team, you will be responsible for ensuring the quality and reliability of our software products through rigorous testing and validation processes.
Key Responsibilities
- Providing technical support and troubleshooting for various Theoria technical products.
- Training staff and clients on the usage and software of Theoria's technical products.
- Collaborating with senior leadership to assign tasks and responsibilities as needed.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 5 years of experience in customer service and technical support.
- Experience working in BPO environments for at least 5 years.
- Extremely detail-oriented and organized individual.
- Self-starter with strong communication skills.
- Fluent in English, both written and spoken.
- Knowledgeable in Microsoft Windows and Apple operating systems.
- Ability to work effectively in fast-paced and changing environments.
What We Offer
- Competitive compensation package.
- Opportunity to work with a comprehensive medical group and technology company.
- Chance to develop your skills and expertise in software engineering.
- Collaborative and dynamic work environment.
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