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Bilingual Software Application Support

4 weeks ago

Manila, National Capital Region, Philippines Technidata Incorporated Full time
Required technical skill(s):
  • MS Windows Server, Unix/Linux;
  • Database (MS SQL or Oracle)
  • Incident Management
  • Application support experience
Other required Skills:
  • Fluent in French and English
Optional but advantage:
  • ITIL Certified
Duties and Responsibilities:
  • Provides level 1 support to our client in France and Canada.
  • Provides Level 2 support and assistance to our subsidiaries and distributors in the Asia Pacific Region:
    • Respond to Asian Partners about their user's technical issues.
    • Travel outside Philippines during direct assistance or when deploying new solutions / new software modules.
    • Incident management onsite and offsite. Performs simulations to recreate and investigate issues.
    • Conducts unit tests for connections, interfaces, modules and participates in software migration projects.
    • Establish visit report (actions carried out, difficulties encountered, points to finalize) and update configuration.
  • Installation, configuration and project validation of Technidata software.
  • If need arises, provide support for L1 in our direct sites in the Philippines.
  • Comply with the Quality System for all activities; training on a regular basis regarding Quality compliance will be provided.
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