Customer Engagement Specialist

4 days ago


Bacolod City, Western Visayas, Philippines Coca-Cola Full time

We help businesses navigate change and achieve success.

SAP enables customers to reach their full potential through innovative solutions and expert guidance. Our culture emphasizes collaboration, trust, and a shared commitment to excellence. How? We focus on building strong relationships, delivering tailored services, and creating a workplace that fosters growth, recognition, and a range of benefits.

ROLE OUTLINE

A Technical Quality Manager is accountable for defining and executing the portfolio of services for SAP Premium Engagement Customers. As a trusted advisor, you will support the setup and execution of the customer's digital transformation roadmap with SAP services. With your extensive knowledge of SAP solutions and expertise in coordination, you will lead global teams and specialists to deliver impactful business results for our customers. The Technical Quality Manager seamlessly integrates the roles of a portfolio manager (identifying and prioritizing Premium Engagement Services with customers) and service delivery manager (ensuring Premium Engagement Services are delivered as contracted).

KEY RESPONSIBILITIES
  • Establish strong relationships with customers to drive collaborative efforts.
  • Define the Premium Engagement portfolio & service plan with the customer in collaboration.
  • Identify opportunities to leverage SAP's technology innovation portfolio.
  • Conduct regular reviews of services delivered by SAP as part of the engagement and discuss with main stakeholders from the customer or partner organizations and other SAP lines of business.
  • Support the adoption of SAP recommendations from the services delivered, by the customer and/or partner.
  • Present periodic reporting.
RISK MANAGEMENT AND ISSUE RESOLUTION
  1. Anticipate and identify functional / technical risks and top issues.
  2. Drive prevention of risks and resolution of issues according to engagement deliverables.
  3. Escalate critical situations.
CONTRACT EXTENSION AND RENEWAL
  1. Evaluate value recognition and visibility of value delivered at the customer level.
  2. Support contract extensions and renewals towards the contract end date.


  • Bacolod City, Western Visayas, Philippines Artillery Philippines Full time

    About the Role:We're committed to delivering an exceptional customer experience and cultivating a dynamic community. As a Customer Support & Community Engagement Specialist, you'll play a crucial role in enhancing our customer interactions and helping us achieve our mission.Key responsibilities include providing friendly and timely responses to customer...


  • Bacolod City, Western Visayas, Philippines Wear The Shield Full time

    Get AI-powered advice on this job and more exclusive features.About Us:We are an innovative and rapidly growing e-commerce company dedicated to delivering exceptional customer experiences. As we continue to expand, we are excited to introduce the role of Customer Support Specialist, a key position focused on bridging customer interactions and creating...


  • Bacolod City, Western Visayas, Philippines Ubiquity Global Services, Inc. Full time

    We are looking for a User Engagement Coordinator to join our team at Ubiquity Global Services, Inc. As a User Engagement Coordinator, you will be responsible for providing exceptional user experience to our customers, utilizing live sharing to guide customers through our application, troubleshooting issues, and ensuring a seamless experience.Key...


  • Bacolod City, Western Visayas, Philippines Artillery Philippines Full time

    Job Description:Cultivate an exceptional customer experience while fostering a dynamic community. We are seeking a dedicated Customer Support & Community Engagement Specialist to enhance our customer interactions.We're looking for someone with at least 1 year of experience in customer support or community engagement, who possesses excellent verbal and...


  • Bacolod City, Western Visayas, Philippines Neksjob Corporation Full time

    Job OverviewNeksjob Corporation is seeking a skilled Customer Support Specialist to join our team in Bacolod. As a key member of our customer service team, you will be responsible for responding to incoming calls from customers, answering questions and inquiries, troubleshooting problems, and providing information regarding our products or...


  • Iloilo City, Western Visayas, Philippines Transcom Full time

    We're seeking a Customer Engagement Analytics Professional to join our team at Transcom. In this role, you'll be responsible for analyzing and interpreting customer engagement data to inform business decisions. You'll create detailed reports and presentations to communicate your findings to stakeholders, and develop recommendations for improving customer...


  • Bacolod City, Western Visayas, Philippines Gratitude Philippines Full time

    Job DescriptionAt Gratitude Philippines, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer service department, you will be responsible for handling complaints, providing solutions and alternatives within set time limits. Your excellent communication skills and problem-solving abilities will enable...


  • Bacolod City, Western Visayas, Philippines TORCH SOLUTIONS Full time

    About UsTORCH SOLUTIONS is a dynamic and customer-centric organization that values exceptional service delivery. We're passionate about connecting with customers and providing top-notch assistance.Key ResponsibilitiesEngage with customers via phone, email, and chat to provide prompt and professional support.Resolve inquiries, concerns, and technical issues...


  • Bacolod City, Western Visayas, Philippines Wear The Shield Full time

    Role DescriptionWe are looking for a skilled Remote Customer Advocate to join our team at Wear The Shield. As a Virtual Concierge Specialist, you will be responsible for delivering exceptional customer service and support.ResponsibilitiesManage client inquiries via various channels, including Live Chat and emailProvide personalized responses and resolve...


  • Bacolod City, Western Visayas, Philippines Wear The Shield Full time

    About the RoleWe are seeking a skilled Customer Service Expert to join our team at Wear The Shield. As a Virtual Concierge Specialist, you will be responsible for delivering exceptional customer service and support.Key ResponsibilitiesManage client inquiries via Live Chat, email, and contact forms on the Concierge Landing PageProvide timely and personalized...


  • Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full time

    We are seeking a motivated individual to join our team as a Customer Engagement Specialist. The ideal candidate will be a persuasive communicator with a passion for engaging customers and generating leads.Key Responsibilities:Make outbound calls to potential customers to introduce our products/services.Explain the features and benefits of our offerings in a...


  • Bacolod City, Western Visayas, Philippines Neks Job Philippines Full time

    About Our TeamNeks Job Philippines is a dynamic organization that values excellent communication skills. We're seeking a highly skilled and motivated individual to join our team as a Customer Service Specialist.Key ResponsibilitiesRespond to incoming calls from customers in a professional and courteous mannerAnswer questions, address inquiries, and provide...


  • Bacolod City, Western Visayas, Philippines Megaworld Bacolod Full time

    At Megaworld Bacolod, we are committed to delivering exceptional results through our dedicated team members.The Property Specialist role is designed to provide opportunities for growth and development in a dynamic work environment.ResponsibilitiesClient engagement and relationship-buildingProviding top-notch customer serviceFacilitating sales in commercial...

  • Property Specialist

    2 days ago


    Bacolod City, Western Visayas, Philippines Megaworld Bacolod Full time

    Megaworld Corporation is the country's leading real estate developer, pioneering the LIVE-WORK-PLAY-LEARN township concept in the Philippines. With 35 integrated urban township developments, including Northill Gateway and Upper East, Megaworld offers a dynamic and innovative work environment for its employees.Role DescriptionThis is a contract Property...


  • Bacolod City, Western Visayas, Philippines Ubiquity Global Services, Inc. Full time

    Customer Support Specialist | Bacolod City | at least 6 months BPOUbiquity Global Services, Inc.Job DescriptionDescriptionAs a Customer Support Representative at Ubiquity Bacolod, you will play a crucial role in ensuring customer satisfaction and success. You will be responsible for providing exceptional support, troubleshooting technical issues, and...


  • Bacolod City, Western Visayas, Philippines Wear The Shield Full time

    Job OverviewWe are looking for a skilled Virtual Support Specialist to join our team at Wear The Shield. As a Virtual Concierge Specialist, you will be responsible for providing exceptional customer support and service.ResponsibilitiesManage client inquiries via various channels, including Live Chat and emailProvide personalized responses and resolve...


  • Bacolod City, Western Visayas, Philippines Monster Group Full time

    We are seeking a highly skilled Senior Sales Executive to join our team. As a cross-selling specialist, you will be responsible for identifying and unlocking opportunities across multiple utility products.About the RoleAs a sales professional with a proven track record of success, you will work closely with shareholders to develop and implement effective...


  • Bacolod City, Western Visayas, Philippines TeleTech Holdings, Inc. Full time

    Curriculum Design and Implementation SpecialistWe're looking for an experienced Curriculum Design and Implementation Specialist to join our team in Bacolod. As a key member of our training operations team, you'll play a critical role in designing and implementing effective training programs that meet business objectives.Your Key ResponsibilitiesDesign and...


  • Cebu City, Central Visayas, Philippines WHR Global Consulting Full time

    We are looking for a Customer Engagement Specialist - Cebu to join our team at WHR Global Consulting. As a Customer Engagement Specialist, you will play a crucial role in educating consumers about our electronic cigarette products and promoting our brand in Cebu.About the Role:Welcome consumers into our store, understand their needs, and offer guidance and...


  • Bacolod City, Western Visayas, Philippines Neksjob Corporation Full time

    Job OverviewNeksjob Corporation seeks highly skilled Customer Support Specialists to join our team in Bacolod. As a key member of our support team, you will be responsible for providing top-notch customer service via phone calls.The ideal candidate will have excellent communication skills, a strong ability to troubleshoot problems, and the capacity to work...