Customer Service Representative
4 days ago
Cultivate an exceptional customer experience while fostering a dynamic community. We are seeking a dedicated Customer Support & Community Engagement Specialist to enhance our customer interactions.
We're looking for someone with at least 1 year of experience in customer support or community engagement, who possesses excellent verbal and written communication skills in English and Filipino. They should be comfortable with phone calls when needed, able to multitask efficiently, and have strong problem-solving skills.
The ideal candidate will also have basic knowledge of Google Sheets/Excel and Canva, be willing to work onsite a few times a week, and demonstrate a sincere interest in art, painting, calligraphy, or journaling.
Responsibilities:
- Provide friendly and timely responses to customer inquiries and resolve order issues on Lazada, Shopee, TikTok Shop, and our website.
- Process orders in the online POS system and keep customers updated with tracking information.
- Handle returns, exchanges, and refunds smoothly.
- Address customer concerns, low ratings, and complaints, escalating them when needed.
Requirements:
- At least 1 year of experience in customer support or community engagement.
- Excellent verbal and written communication skills in English and Filipino.
- Comfortable with phone calls when needed.
- Fast learner and quick at solving customer issues.
- Resourceful, takes initiative, and thinks critically.
- Hardworking, responsible, and detail-oriented.
- Strong multi-tasking skills and ability to work independently.
- Basic knowledge of Google Sheets/Excel and Canva.
- Willing to work onsite a few times a week.
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