Customer Engagement Analytics Professional

4 days ago


Iloilo City, Western Visayas, Philippines Transcom Full time

We're seeking a Customer Engagement Analytics Professional to join our team at Transcom. In this role, you'll be responsible for analyzing and interpreting customer engagement data to inform business decisions. You'll create detailed reports and presentations to communicate your findings to stakeholders, and develop recommendations for improving customer engagement.

Key Responsibilities:

  • Analyze customer engagement data to identify trends and patterns
  • Develop and maintain accurate customer engagement reports
  • Communicate complex data insights to stakeholders
  • Collaborate with business leaders to discuss trends and opportunities

Requirements:

  • Proven experience in customer engagement analytics
  • Strong analytical and problem-solving skills
  • Ability to communicate complex ideas clearly and effectively
  • High level of data intelligence and understanding


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