Virtual Support Specialist

4 days ago


Bacolod City, Western Visayas, Philippines Wear The Shield Full time

Job Overview

We are looking for a skilled Virtual Support Specialist to join our team at Wear The Shield. As a Virtual Concierge Specialist, you will be responsible for providing exceptional customer support and service.

Responsibilities

  1. Manage client inquiries via various channels, including Live Chat and email
  2. Provide personalized responses and resolve escalated issues efficiently
  3. Collaborate with the Concierge Team Manager to adhere to escalation procedures
  4. Foster stronger relationships with clients and agents by engaging with them regularly
  5. Provide additional support to clients in the absence of Customer Success Managers

Qualifications

  • Minimum 3 years of experience in customer-facing roles, preferably in a B2B environment
  • 1-2 years of Virtual Assistant experience is required
  • Strong background in Customer Service and technical skills
  • Subject Matter Expertise in Customer/Client Support
  • Experience with eCommerce tools/software like LiveChat, Gorgias, Shopify, Zendesk, Re:Amaze, Freshdesk

What We Offer

  • $5USD per hour while working from home
  • Full HMO Health Insurance + Dental Coverage
  • Company Swag Kits
  • Generous Paid Time Off
  • Performance and Recognition Bonuses
  • Holiday Pay & Year-End Bonuses


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