Support and Engagement Specialist
3 days ago
We're committed to delivering an exceptional customer experience and cultivating a dynamic community. As a Customer Support & Community Engagement Specialist, you'll play a crucial role in enhancing our customer interactions and helping us achieve our mission.
Key responsibilities include providing friendly and timely responses to customer inquiries, resolving order issues, processing orders, and handling returns and exchanges. You'll also be expected to address customer concerns, manage social media, and engage with our online community.
What We're Looking For:
We're seeking someone with at least 1 year of experience in customer support or community engagement, who possesses excellent communication skills and is comfortable with phone calls. They should be able to multitask efficiently, have strong problem-solving skills, and be willing to learn and adapt quickly.
The ideal candidate will also have basic knowledge of Google Sheets/Excel and Canva, be willing to work onsite a few times a week, and demonstrate a sincere interest in art, painting, calligraphy, or journaling.
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