Customer Experience Specialist

7 days ago


Bacolod City, Western Visayas, Philippines TORCH SOLUTIONS Full time

About Us

TORCH SOLUTIONS is a dynamic and customer-centric organization that values exceptional service delivery. We're passionate about connecting with customers and providing top-notch assistance.

Key Responsibilities

  • Engage with customers via phone, email, and chat to provide prompt and professional support.
  • Resolve inquiries, concerns, and technical issues with patience and a customer-centric mindset.
  • Collaborate with team members to ensure consistent service excellence and achieve shared goals.

Requirements

  • Excellent communication skills in English (spoken and written) for effective interaction with customers.
  • A customer-centric mindset and passion for problem-solving to deliver exceptional results.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing circumstances.

What We Offer

  • A competitive salary and performance-based incentives to recognize and reward outstanding contributions.
  • Comprehensive training and continuous learning opportunities to enhance skills and knowledge.
  • A supportive and inclusive work culture that values employee growth and development.


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