Customer Service and Banking Expert

10 hours ago


Quezon City, National Capital Region, Philippines J-K Network Services Full time

About J-K Network Services

We are a leading bank in Asia, providing financial services for over 30 years. Our commitment to excellence has earned us a top spot in the industry.

Role Overview

We are seeking highly skilled Customer Service Representatives who can provide exceptional service to our clients. As a Customer Service Representative, you will be responsible for ensuring first call resolution, introducing digital banking solutions, and managing customer feedback.

Key Responsibilities

  • Ensure seamless customer experience through efficient issue resolution
  • Promote and introduce digital banking solutions to meet customer needs
  • Contribute to fulfilling customer's needs by providing personalized banking products and services
  • Effectively manage customer feedback and inquiries
  • Oversee all aspects of client accounts, providing banking services like loans or credit cards, and advising investment opportunities

Requirements

  • A minimum of 2 years of experience as a Customer Service Specialist
  • Experience working in a BPO company is an advantage
  • Amenable to attend face-to-face interviews once requested
  • Able to adapt to shifting schedules

Benefits

  • Competitive salary of PHP 37,000
  • On-site training and development opportunities
  • Hybrid work setup after training

Recruitment Process

  • Assessment (online)
  • HR Screening (phone)
  • Operations Interview (face-to-face)
  • Reference Check
  • Job Offer


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