Professional Banking Customer Service Representative

1 week ago


Quezon City, National Capital Region, Philippines J-K Network Services Full time

Company Overview:

J-K Network Services is a renowned institution in the Philippines with over 30 years of experience in the banking and finance industry. We serve business and institutional clients, offering a wide range of commercial banking products.

Salary: PHP 33,000 - PHP 37,000 per month

Job Description:

We are seeking a highly skilled and customer-focused Customer Service Agent to provide exceptional service to our esteemed clients. As a key member of our team, you will be responsible for:

    • Providing outstanding customer care and customizing solutions for commercial banking clients
    • Complying with banking regulations while meeting the needs of clients, both present and future
    • Handling initial points of contact by phone for clients requiring prompt maintenance and servicing across various commercial banking product categories
    • Working together with stakeholders to address client issues

Required Skills and Qualifications:

  • Open to non-bachelors degree holders
  • At least 2-3 years of call center experience
  • Amenable to work in a shifting schedule
  • Able to attend face-to-face interviews upon request
  • Willings to undergo on-site training

Benefits:

  • HMO with 2 dependents
  • Retirement plan
  • Medical reimbursement
  • Insurance coverage
  • 30 leave credits per year

Others:

Our recruitment process involves an assessment (face-to-face), HR screening (phone), operations interview (face-to-face), reference check, and job offer. If you have what it takes to deliver exceptional customer service, please apply.



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