Customer Service Representative for Banking Operations

1 month ago


Quezon City, National Capital Region, Philippines PM Consulting Full time

Join PM Consulting as a Customer Service Representative for Banking Operations and take the first step towards a rewarding career in customer support.

About Us:

At PM Consulting, we pride ourselves on delivering exceptional service to our clients. As a key member of our team, you will play a crucial role in ensuring that our clients receive top-notch support and guidance.

Job Description:

We are seeking a highly motivated and experienced Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service, handling customer inquiries, resolving issues, and promoting our banking services.

Main Responsibilities:

  • Handle customer inquiries via phone, email, or in-person
  • Resolve customer complaints in a timely and professional manner
  • Process transactions, including deposits, withdrawals, transfers, and loan payments
  • Assist customers with account opening, closing, and management
  • Maintain accurate records and reports
  • Collaborate with internal teams to resolve complex issues
  • Stay up-to-date on banking products and services

Requirements:

  • 2+ years of experience in customer service or banking
  • High school diploma or equivalent required
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Attention to detail and accuracy

Benefits:

  • Competitive salary: $55,000 - $65,000 per year
  • Opportunities for growth and professional development
  • Comprehensive benefits package
  • Recognition and rewards for outstanding performance

We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The chance to make a real difference in people's lives

Location:

This position is based in [location], with opportunities for remote work. We offer a hybrid work arrangement that allows you to balance your work and personal life.

Language:

This role requires fluency in English. Proficiency in other languages is an asset but not required.



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