Tech Support Specialist

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCareers Full time ₱800,000 - ₱1,200,000
Technical Support Role

We are seeking a skilled Technical Support professional to join our team. The ideal candidate will possess excellent problem-solving skills and the ability to work effectively in a dynamic environment.

This role involves providing technical assistance and support to staff members, ensuring that all IT-related incidents and service requests are resolved promptly and efficiently.

The successful candidate will be responsible for:

  • Reviewing and completing service requests and incidents in a timely manner;
  • Supporting Office 365 (SharePoint, Hosted email, MS Office suite);
  • Providing end-user device support including laptops, desktops, mobile phones, and printers;
  • Managing user onboarding and offboarding processes;
  • Demonstrating problem-solving skills by considering the wider context to develop effective solutions;
  • Developing professional relationships with other departments and stakeholders;
Requirements

To be considered for this role, you should have:

  • A minimum of 3 years working in a technical support environment;
  • A minimum of 1 year supporting an environment with 500+ end users;
  • Prior experience supporting Australian users;
  • Knowledge of Active Directory and Group Policy;
  • Experience using ServiceNow or similar ITSM ticketing systems;
  • Understanding of ITIL processes; preferably ITIL certified;
  • Experience with remote monitoring and management (RMM) tools is a plus;
  • BA qualification or equivalent in IT is a plus;
Benefits

As a valued member of our team, you can expect:

  • Medical, dental coverage, and life insurance from day one;
  • Paid vacation and sick leave with quarterly sick leave conversion;
  • Competitive salary and annual performance appraisal;
  • Financial assistance programs;
  • Mandatory government benefits and 13th-month pay;
  • Complimentary sleeping quarters and coffee;
  • Access to office fitness and wellness facilities at no cost;
  • Regular company events, work-life balance, and career growth opportunities;
About Us

Our organization is committed to creating a positive and inclusive work environment where employees feel valued and supported.

We prioritize employee well-being and offer a range of benefits and perks to enhance your overall job satisfaction.

Join us and become part of a dynamic team dedicated to delivering exceptional results and making a lasting impact in the industry.

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