Tech Support Specialist

1 day ago

Makati City, National Capital Region, Philippines beBeeTechnical Full time ₱900,000 - ₱1,200,000
Job Title:

Technical Support Specialist

About the Job
  • We are seeking a skilled Technical Support Specialist to join our team. In this role, you will provide expert service support as a Level 3 specialist for various services.
Responsibilities
  • Identify and analyze complex incidents or problems raised by stakeholders and clients. Develop solutions as needed to resolve these issues efficiently.
  • Analyze issues and create tools and/or solutions that enable business continuity and mitigate business impact.
  • Proactively update assigned tasks, provide timely responses, and offer solutions within agreed-upon timelines.
  • Develop corrective action plans to address problems.
  • Deploy bug-fixes in managed applications.
  • Gather requirements, design, and implement complex visualization solutions.
  • Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.
  • Monitor, incident/problem resolution, documentations, automation, assessment, and implementation/deployment of change requests may also be part of your tasks.
Required Skills and Qualifications
  • You must have strong analytical thinking and problem-solving skills.
  • A strong communication skillset is essential – you should be able to translate technical details into business/non-technical terms.
  • Extensive experience with SQL, T-SQL, and PL/SQL Language is required, including ETL, merge, partition exchange, exception and error handling, and performance tuning.
  • Experience with R, Python/Pyspark mainly with Pandas, Numpy, and Pathlib is also necessary.
  • Familiarity with Azure Fundamentals, particularly Azure Blob Storage (File Systems and AzCopy) is required.
  • Experience with Azure Data Services - Databricks and Data Factory is also required.
  • You should understand the operation of the ETL process, triggers, and scheduler.
  • Logging and handling different files, such as JSON, is also part of the job.
  • Experience with Git repository maintenance and DevOps concepts is required.
  • Familiarity with building, testing, and deploying processes is also necessary.
  • Nice to have: experience with Control-M (if no experience, willing to learn on the job), emphasis on PySpark and SQL functions.
  • Willingness to work on night shifts is also expected.
Why Join Us?
  • This role offers an opportunity to work on challenging projects and contribute to the growth of the company.
  • You will have the chance to develop new skills and advance your career.
  • We offer a dynamic and supportive work environment.

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