Helpdesk Support Specialist

4 weeks ago

Makati City, National Capital Region, Philippines Cartrack Full time

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for aHelpdesk Support Specialist (Tech Support)to join our team. Our teams are collaborative, vibrant, fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Description:

  • Troubleshoot and resolve technical issues related to hardware, software, and networking
  • Install and configure hardware and software applications
  • Monitor and maintain Cartrack application and systems to ensure their smooth functioning
  • Collaborate with Global teams to implement and maintain IT projects
  • Document technical procedures, user manuals, and FAQs
  • Provide technical support for any IT related matters or issue
  • Train users on the use of Cartrack applications and hardware
  • Continuously update technical knowledge and skills

Requirements:

  • Minimum Higher Nitec/Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline
  • Preferably with at least 2 years of related experience
  • Proficient in written and spoken English to handle customer queries
  • Must have a pleasant personality with high levels of motivation and enthusiasm
  • Ability to work independently and as part of a team
  • Willingness to work outside regular business hours as required

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