High-Tech Support Specialist

12 hours ago

Quezon City, National Capital Region, Philippines beBeeTechnical Full time ₱35,000 - ₱70,000
Job Opportunity

We are seeking a skilled Technical Support Specialist to join our team.

This is an excellent chance to be part of a dynamic organization that brings impactful technologies freely available to everyone in the world.

You will have the opportunity to work with emerging technologies, learn from our experienced team, and contribute your own ideas and skills to help the business progress and innovate.

">About the Role
  • You will be responsible for providing high-quality technical support to our global community base.
  • You will need to have strong communication skills and be able to operate effectively across multiple departments and stakeholders.
  • You should be flexible and adaptable to meet the evolving needs of a high-growth and fast-paced organization.

Key Responsibilities:

  • Manage and assist user inquiries on all supported platforms.
  • Serve as an escalation point for community/customer experience in high touch escalations and platform incidents.
  • Be accountable for managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
  • Exercise critical thinking skills by establishing the root causes of application errors and escalating serious concerns to higher tier support groups.
Requirements
  • Motivated by creating a seamless support experience for our global community base.
  • Curious, proactive and self-motivated - A truly passionate life-long learner who loves to work with emerging technologies.
  • Minimum of 3 years of relevant experience in incident management and/or technical support.
  • Demonstrated some experience with end-to-end platform incident management using Zendesk or similar platform.
  • Exceptional communication skills.
  • Flexible and adaptable.
Benefits
  • 100% remote work.
  • Opportunity to exercise critical thinking skills.
Additional Information
  • This is a great chance to work with a highly automated and dynamic cloud-environment.

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