Customer Support Manager

17 hours ago

San Fernando, Central Luzon, Philippines beBeeCustomer Full time $60,000 - $80,000
Professional Growth and Development

We are seeking a seasoned professional to lead our customer support team. The ideal candidate will have a proven track record of developing high-performing teams, creating inclusive cultures, and driving growth through effective coaching and development.

This is an exceptional opportunity for a motivated individual who is passionate about delivering excellent customer experiences and making a meaningful impact on a global scale.

Job Responsibilities:
  • Lead a high-performing customer support team in the AMER & EMEA-time zone support team.
  • Develop and implement strategies to improve team performance, reduce median time to respond, and increase global support contributions.
  • Collaborate with the product team to ensure seamless communication and effective resolution of customer queries.
  • Identify areas for process improvement and implement changes to optimize bug resolution and customer satisfaction.
  • Monitor and analyze key metrics, including CSat and Customer Conversation ratings, to inform business decisions.
Key Qualifications:
  • Minimum 5 years of experience in customer-facing roles, with a proven track record of leadership and team development.
  • Strong understanding of customer support principles, including empathy, clarity, and timeliness.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  • Ability to work effectively in a fast-paced, dynamic environment and adapt to changing priorities and deadlines.
  • Strong analytical and problem-solving skills, with the ability to identify areas for improvement and develop effective solutions.
Benefits:
  • Competitive compensation package, including salary and bonus structure.
  • Opportunities for professional growth and development, including training and mentorship programs.
  • Flexible work arrangements, including hybrid remote and office work options.
  • State-of-the-art security measures to ensure safety and peace of mind.
  • A diverse and inclusive work environment, with a commitment to equality and diversity.
What's Next:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your qualifications and interest in the role.

Thank you for considering this opportunity. We look forward to hearing from you soon

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