Customer Support Representatiave

This is a remote position.

Position Title: Customer Support Representative

Work Set-up: Work from Home

Salary: Php 25,000 – Php 35,000

Schedule: Monday to Friday, 6:00 AM – 3:00 PM PHT

We are looking for a professional and service-oriented Customer Support Representative to serve as the first point of contact for both new and existing customers of a well-established Australian service provider. This role is focused on handling inbound phone inquiries, providing accurate service and pricing information, and ensuring exceptional customer experiences.

The ideal candidate has experience supporting international clients, especially in the Australian market, and is comfortable using job management systems like Simpro or similar platforms.

Responsibilities as a Customer Support Representative:

• Answer inbound calls from new and existing customers in a professional and timely manner

• Serve as the first point of contact for inquiries about services, pricing, scheduling, and general information. It is expected that the role requires the scheduling of client's appointments and interpreting vacancies in the calender.

• Provide clear and helpful responses to customer questions and guide them through the service process

• Accurately log inquiries, interactions, and follow-ups in the job management system (Simpro or similar)

• Escalate complex inquiries or service requests to appropriate internal teams

• Maintain a customer-focused attitude while handling multiple requests and tasks

• Collaborate with the broader team to improve customer experience and service efficiency

• Stay updated on company offerings, service coverage, and promotions

Qualifications as a Customer Support Representative:

• At least 3 years of proven experience as a Customer Support Representative or similar role

• Experience supporting Australian or international customers in a remote setting

• Strong communication and interpersonal skills with a customer-first mindset

• Knowledge of Simpro or similar job management systems is a strong advantage

• Familiarity with service-based industries (maintenance, trades, or technical support) is a plus

• Excellent phone handling skills and ability to remain calm and clear under pressure

• Tech-savvy and capable of learning internal systems quickly

• High attention to detail and ability to follow through on customer issues

• Strong English proficiency, both verbal and written

Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding and stimulating environment where work-life balance meets a commitment to foster growth.

• Genuinely caring Leadership Team

• Competitive salary package

• Company-provided full set-up for desktop/laptop with a back-up internet

• Free pre-employment Medical Assessment (T&C apply)

• HMO on the first day of hire

• 15 Vacation Leaves and 5 Sick Leaves

• Annual Performance Reviews

• Unlimited Employee Referral Incentives

• Employee Loan Facilities

• Social Clubs and Interest Workshops

• Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.

• Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays

About Boomering:

Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga.

Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success.

Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.

Future-proof your career and pursue your passion with Boomering We want career thrill-seekers who are committed to growth as much as we are.

Website: www.

Career Portal: and LinkedIn: Boomering Inc.; Boomering Careers