Exceptional Customer Support Leader Wanted

2 days ago

Marikina City, National Capital Region, Philippines beBeeLeadership Full time $40,000 - $60,000
Customer Service Leadership Opportunity

A challenging role awaits an experienced leader who can drive customer support excellence. As a Customer Service Team Lead, you will be responsible for guiding and mentoring a team of agents to deliver exceptional service for e-commerce brands. Your expertise in people management, operational efficiency, and data analysis will be invaluable in achieving our business goals.

Key Responsibilities:
  • Lead and monitor the performance of your assigned agents to ensure key performance indicators are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Promote a positive, supportive, and high-performance culture.
Benefits Include
  • Performance bonuses
  • Health insurance
  • Paid time off
  • Year-end bonus
Requirements
  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
Schedule Full-time, Monday to Friday | US PST Time Zone

  • Exceptional Customer Support Professional Wanted

    2 days ago

    Marikina City, National Capital Region, Philippines beBeeSupport Full time ₱3,000,000 - ₱5,000,000

    Customer Support Role">We are seeking a skilled customer support professional to join our team. As a customer support representative, you will play a critical role in ensuring that our users receive exceptional support and guidance.">Key Responsibilities:">">Provide timely and effective support to customers via various channels, including email, phone, and...

  • Senior Team Leader

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Support Services Group Full time $40,000 - $60,000 per year

    Are you a seasoned leader with a passion for cultivating high-performance teams and ensuring client satisfaction? Support Services Group is actively seeking a Senior Team Leader to play a pivotal role in our retention account. If you excel in motivating and developing teams, have a background in Local Bank Collections, and possess exceptional communication...

  • Expert Support Professional Wanted

    2 days ago

    Marikina City, National Capital Region, Philippines beBeeSupport Full time $80,000 - $120,000

    Support Expertise WantedSophos is a global leader in advanced security solutions. The company acquired Secureworks, bringing together two pioneers that have redefined the cybersecurity industry with innovative AI-optimized services and technologies.The role of Support Engineer plays a crucial part in supporting customers through online platforms like the...

  • Customer Experience Leader

    2 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeExperience Full time $120,000 - $150,000

    Customer Experience LeaderWe are seeking a seasoned Customer Experience Leader to join our dynamic team. This is an exciting opportunity to lead and manage customer service operations, drive strategic initiatives, and foster exceptional customer relationships.Job DescriptionIn this role, you will be responsible for leading the customer service function to...

  • Exceptional Remote Customer Service Representative Wanted

    2 days ago

    Marikina City, National Capital Region, Philippines beBeeCustomerService Full time ₱1,200,000 - ₱3,000,000

    About the RoleMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We're seeking enthusiastic professionals to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well-known clients.As a Remote Customer Service...

  • Customer Service Team Leader

    1 day ago

    Marikina City, National Capital Region, Philippines beBeeCustomer Full time ₱8,760 - ₱12,180

    Leadership Role OverviewA results-driven leader is needed to motivate and mentor a team towards delivering exceptional customer service.Key ResponsibilitiesGuide a team of customer support agents, ensuring consistent performance and meeting or exceeding KPIs.Conduct regular coaching sessions and provide personalized guidance to help team members...

  • Deliver Exceptional Customer Experiences

    2 days ago

    Marikina City, National Capital Region, Philippines beBeeSupport Full time ₱1,000,000 - ₱1,500,000

    Customer Support RepresentativeWe are seeking a professional to provide exceptional customer experiences via chat, email, or phone. This role involves delivering timely and accurate support to our customers, ensuring their satisfaction and loyalty.Key Responsibilities:Respond to customer inquiries in a polite and friendly mannerHandle product information,...

  • Exceptional Customer Service Position

    2 days ago

    Makati City, National Capital Region, Philippines beBeeCustomerService Full time ₱600,000 - ₱800,000

    Customer Service Expert WantedWe are seeking a skilled Customer Service Representative to provide exceptional customer support.Key Responsibilities:Manage Customer Enquiries: Respond promptly and professionally to customer queries, addressing their concerns efficiently.Upsell Opportunities: Identify chances to sell additional products or services to...

  • Team Leader

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Support Services Group Full time $40,000 - $80,000 per year

    Location: Mandaluyong CityAccount: Pioneer International Healthcare-Financial AccountWork Arrangement: 100% OnsiteAbout The RoleAs a Team Leader, you will play a crucial role in driving team success. Your responsibilities will include:Assessing, measuring, and enhancing the productivity performance of agents associated with client service delivery and...

  • Delivering Exceptional Customer Experiences

    2 days ago

    Marikina City, National Capital Region, Philippines beBeeSupport Full time $40,000 - $60,000

    Customer Support Specialist RoleWe are seeking a dedicated and skilled Customer Support Specialist to join our team. This is a full-time, long-term role that involves providing exceptional customer service to our clients.In this position, you will be responsible for addressing customer inquiries via various communication channels, resolving issues...