Exceptional Remote Customer Service Representative Wanted

2 days ago

Marikina City, National Capital Region, Philippines beBeeCustomerService Full time ₱1,200,000 - ₱3,000,000
About the Role

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We're seeking enthusiastic professionals to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well-known clients.

As a Remote Customer Service Representative, you'll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service. This is a fantastic opportunity to contribute to high-impact projects with some of the world's most iconic brands. Strong proficiency in English, both written and spoken, is required.

Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous customer service experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Multitasking and self-management skills.
  • Excellent interpersonal skills.
Benefits

We offer competitive compensation packages and a variety of benefits to support and reward our team members. Benefits may vary by geography.

  • HMO Coverage plus a dependent.
  • Dental Coverage.
  • In-house dental assistance worth ₱5,000.
  • Free meals during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Employee shuttle services.
  • Company retreats and off-site events.
Equal Opportunity Employer

We are an equal opportunities employer and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment are based on merit and qualifications. We provide a work environment free from discrimination and treat all employees with dignity and respect. Reasonable accommodations are available where required by law.

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