Debt Resolution Specialist

3 days ago

Makati City, National Capital Region, Philippines beBeeCollections Full time ₱500,000 - ₱800,000
Job Role Overview:

A seasoned collections specialist is needed to manage customer accounts and resolve outstanding balances. The ideal candidate should have strong communication skills in English, experience using QuickBooks, and the ability to professionally handle collections calls.

The primary responsibility of this role is to contact customers with overdue payments, record interactions and outcomes, analyze Accounts Receivable data in QuickBooks, and take appropriate actions to reduce delinquent accounts.

Main Responsibilities:
  • Contact customers from a provided list to collect overdue payments and update payment statuses.
  • Maintain accurate records of all customer interactions, including contact dates and results.
  • Analyze Accounts Receivable data in QuickBooks to identify overdue accounts and prioritize follow-ups.
  • Record collection efforts in a spreadsheet as per guidelines.
  • Follow up with customers flagged for aging outstanding balances and encourage timely payments.
  • Refer customers for service termination when necessary, following protocols.
  • Collaborate with the finance team to report progress and issues.
  • Proficiency in QuickBooks (experience in managing AR reports and recording transactions).
  • Excellent spoken and written English skills for professional communication.
  • Experience in collections, customer service, or accounts receivable is a plus.
  • Strong negotiation skills with the ability to handle difficult conversations professionally.
  • Attention to detail and accurate documentation of customer interactions.
  • Able to work independently while following collection guidelines.

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