Customer Relationship Specialist

10 hours ago

Makati City, National Capital Region, Philippines Vault Outsourcing Opc Full time ₱900,000 - ₱1,200,000 per year
About the job Customer Relationship Specialist

Key Responsibilities

  • Manage a portfolio of delinquent accounts and conduct thorough reviews of account
    histories, payment records, and documentation to assess the status of debts and determine
    appropriate recovery strategies.
  • Utilize skip tracing techniques and investigative methods to locate and contact debtors who
    have defaulted on payments or become unresponsive, ensuring accurate and up-to-date
    contact information for effective communication.
  • Initiate contact with debtors via phone, email, and written correspondence to negotiate
    repayment plans, settlements, or other resolutions, demonstrating professionalism,
    empathy, and persistence in all interactions.
  • Document all communications, payment arrangements, and agreements with debtors
    accurately and comprehensively in the collections system, maintaining detailed records of
    each interaction and account status updates.
  • Collaborate with internal stakeholders, including collections team lead, legal, and compliance,
    to address complex debt recovery issues, escalate accounts as necessary, and ensure
    compliance with regulatory guidelines.
  • Provide regular updates and reports on account statuses, recovery efforts, and key
    performance metrics to collections team leaders and management, highlighting successes,
    challenges, and opportunities for improvement.

Qualifications:

  • At least 2-3 years of experience in debt recovery, collections, or related field, with a strong
    background in Australian collections practices and skip tracing techniques is a must.
  • Proven track record of successfully recovering outstanding debts and negotiating payment
    arrangements with debtors in a professional and ethical manner.
  • Proficiency in skip tracing techniques, including database searches, public records, and investigative methods, to locate and contact debtors effectively.
  • Excellent negotiation, communication, and interpersonal skills, with the ability to build rapport, diffuse tension, and achieve mutually beneficial outcomes in debt recovery negotiations.
  • Strong attention to detail and accuracy, with the ability to analyze account information, identify discrepancies, and develop appropriate solutions to facilitate debt recovery.

  • Customer Relationship Specialist

    3 days ago

    Makati City, National Capital Region, Philippines beBeeOpportunity Full time ₱350,000 - ₱700,000

    Account Manager Position OverviewWe are seeking a driven and ambitious Account Manager to join our team. This role is perfect for fresh graduates of business or sales-related courses who want to start their career in a professional setting.Key Responsibilities:Establish strong relationships with clients to ensure exceptional customer satisfaction.Participate...

  • Business Relationship Specialist

    3 days ago

    Caloocan City, National Capital Region, Philippines beBeeRelationship Full time ₱800,000 - ₱1,200,000

    Job Title:Business Relationship Specialist Job DescriptionThe Business Relationship Specialist is responsible for developing and maintaining lasting, mutually beneficial relationships with customers. This involves generating new commercial loans, developing the existing loan portfolio, cross-selling bank products and services, and providing professional...

  • Customer Relationship Specialist

    5 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeAccount Full time ₱240,000 - ₱360,000

    Job SummaryWe are seeking a skilled Account Manager to serve as the lead point of contact for all customer account management matters.This role involves building and maintaining strong, long-lasting client relationships, negotiating contracts and closing agreements to maximize profits, and developing trusted advisor relationships with key accounts, customer...

  • Customer Relationship Specialist

    3 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeRelationship Full time ₱150,000 - ₱250,000

    Role DescriptionThis is a challenging opportunity to work in a fast-paced environment and provide exceptional customer service. The Customer Service Representative will be responsible for responding to customer inquiries, resolving issues, and building strong relationships with customers.Key Responsibilities:Answer inbound emails and respond to customer...

  • Relationship Manager

    11 hours ago

    Makati City, National Capital Region, Philippines RCBC Full time ₱500,000 - ₱1,000,000 per year

    Job SummaryResponsible for soliciting new customers, as well as developing and growing a designated portfolio of corporate customers through professional account/relationship management, marketing and delivery of bank products and services with the end in view of attaining mandated targets, maximizing profitability for the bank and at the same time ensuring...

  • Relationship Manager

    3 days ago

    Makati City, National Capital Region, Philippines RCBC Full time

    Relationship Manager - Corporate BankingJob SummaryResponsible for soliciting new customers, as well as developing and growing a designated portfolio of corporate customers through professional account/relationship management, marketing and delivery of bank products and services with the end in view of attaining mandated targets, maximizing profitability for...

  • Customer Relationship Manager

    10 hours ago

    Makati City, National Capital Region, Philippines Emapta Full time $600,000 - $1,000,000 per year

    Deliver Clarity and Confidence in Every Financial Interaction This global role puts you in the front seat of personalised lending-helping clients navigate property, business, and investment decisions. Grow your career in high-stakes finance without crossing borders. Job Description As a Customer Relationship Manager, you'll nurture and grow existing...

  • Customer Success Specialist

    10 hours ago

    Makati City, National Capital Region, Philippines Rakso CT Full time $104,000 - $130,878 per year

    We're Hiring: Customer Success Specialist (Hybrid Setup)Are you passionate about helping customers succeed and building strong relationships? We're looking for a Customer Success Associate to join our team at Raksoct Enjoy the flexibility of a hybrid work setup while making a difference.What You'll Do:• Act as the primary point of contact for our...

  • Sales Relationship Manager

    3 days ago

    Makati City, National Capital Region, Philippines beBeeProfessionalism Full time ₱1,500,000 - ₱2,500,000

    Bancassurance Career OpportunitiesAs a key member of our bancassurance team, you will play a pivotal role in promoting financial protection products through strategic partnerships with banking institutions. Your primary goal is to establish and maintain strong relationships with these partners, ensuring seamless product distribution and driving revenue...

  • Relationship Management Specialist

    11 hours ago

    Mandaluyong City, National Capital Region, Philippines Maya Full time $40,000 - $80,000 per year

    Overview:As aRelationship Management Specialistfor bank products, you will support the development and maintenance of strong relationships with merchants, promote ongoing engagement, and assist in identifying opportunities to cross-sell key offerings such as business deposits, business loans, strategic partnerships, and digital banking solutions.What you...