Empowering Families through Compassionate Support

2 days ago


Taguig, National Capital Region, Philippines beBeeCaregiver Full time ₱3,600,000 - ₱5,400,000

Family Care Advocate Opportunity

We are seeking a dedicated and compassionate Family Care Advocate to join our team. As a Family Care Advocate, you will play a vital role in empowering underserved families to access care and navigate the complex healthcare system.

The Role

This is a full-time remote position with a flexible schedule. You will be working with real families and caregivers to collect, review, and track required documentation. You will also make outbound calls and respond to inbound inquiries to guide families through the documentation process.

  • You will handle a high volume of phone interactions daily while maintaining professionalism, empathy, and efficiency.
  • You will ensure all documents are accurate, complete, and compliant with state and Medicaid/Medicare regulations.
  • You will communicate clearly and compassionately with families via phone, text, and email.
  • You will maintain organized records and track expiring documents, sending timely reminders.
  • You will collaborate with onboarding, credentialing, and family support teams to deliver a smooth experience.

Our Mission

We are committed to delivering life-changing care to families in need. Our mission is to empower caregivers and provide them with the resources and support they need to deliver high-quality care.

Benefits

We offer a competitive compensation package, company equity, and benefits that include:

  • Highly-competitive salaries above industry standards
  • Company equity and ownership opportunities
  • 15 paid-time-off (PTO) and 10 paid US holidays
  • Paid company off-sites, meetups, and team bonding events
  • Stipend to upgrade your work-from-home setup

Requirements

To be successful in this role, you will need:

  • Extensive experience in customer service, administrative, or healthcare support roles
  • Proven experience handling high-volume inbound and outbound calls in a fast-paced environment
  • Excellent organizational skills and strong attention to detail when reviewing documents
  • Clear and professional communication skills, both verbal and written
  • Comfortable using CRM systems, shared drives, or document tracking tools
  • Ability to manage multiple tasks, prioritize follow-ups, and meet deadlines
  • A compassionate and patient approach when working with families and caregivers

What We're Looking For

We are looking for someone who is passionate about making a difference in the lives of families and caregivers. If you have a strong work ethic, excellent communication skills, and a willingness to learn and grow, we want to hear from you.



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