Customer Support Associate
1 week ago
We are seeking a Customer Support Associate to provide exceptional service across various platforms, driving business growth through effective customer engagement. This role combines operational support duties with marketing-related tasks, including campaign execution, client communication, and digital interaction.
Main Responsibilities- Customer Service: Respond to client inquiries via email, phone, and social media channels, maintaining luxury service standards. Manage live chat conversations, reply to social media, and monitor the customer service inbox.
- Issue Resolution: Act as primary point of contact for client concerns, consulting with internal teams to ensure timely resolution.
- Professional Development: Participate in ongoing training, develop skills, and expand knowledge base.
- Bachelor's degree in business, marketing, or related field.
- Experience in similar roles within related industries.
- Intermediate to advanced Microsoft Excel proficiency, familiarity with merchandise or ERP systems.
- Excellent communication and interpersonal skills.
- Ability to work under pressure, meeting deadlines and targets.
- Familiarity with customer relationship management software.
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Customer Support Representative
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