Technical Support Specialist
7 days ago
We are seeking a highly skilled technical support professional to join our team.
This individual will be responsible for providing first-level support for technical issues in the contact center. They will assist customers with troubleshooting, product setup, and technical inquiries across various platforms.
To be considered for this role, applicants must complete a full application on our careers page, including all screening questions and a brief pre-employment test.
Key Responsibilities- Respond to technical support calls, emails, or chats from customers.
- Troubleshoot hardware, software, and connectivity issues.
- Guide customers through step-by-step solutions and product configurations.
- Escalate unresolved issues to higher-level support or engineering teams.
- Document all interactions and solutions in the ticketing system.
- Maintain up-to-date knowledge of products, services, and system updates.
- Meet performance targets related to resolution time, customer satisfaction, and accuracy.
- Must be 18 years or older.
- High school diploma/GED.
- 1-2 years of technical support or IT helpdesk experience in a contact center.
- Strong knowledge of operating systems, browsers, and common software.
- Excellent communication and customer service skills.
- Fluent in English and Spanish.
- Ability to explain technical concepts in simple terms.
- Diploma or degree in IT or computer science is a plus.
-
Technical Support Specialist
7 days ago
Rizal, Philippines beBeeSupport Full time $60,000 - $90,000Job Title: Technical Support SpecialistAbout the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a key member of our support team, you will provide timely and effective technical assistance to our learners, ensuring they have a smooth and successful learning experience.You will be responsible for...
-
Technical Support Specialist
7 days ago
Rizal, Philippines beBeeTechnical Full time ₱1,800,000 - ₱2,500,000Job Title: Technical Support SpecialistDescriptionWe are seeking an experienced Technical Support Specialist to join our team. The ideal candidate will have a strong background in IT and excellent communication skills.ResponsibilitiesProvide first-level support to end users, resolving or escalating issues related to software, systems, and...
-
Technical Support Specialist
7 days ago
Rizal, Philippines beBeeTechnical Full time $60,000 - $75,000Technical Support Specialist Role OverviewThis technical support specialist position presents an excellent opportunity to develop your skillset and contribute to a dynamic team within the IT outsourcing industry.As a technical support specialist, you will be responsible for delivering high-quality end-user service desk support via phone, email, and chat....
-
Technical Support Specialist
7 days ago
Rizal, Philippines beBeeSupport Full time ₱6,000 - ₱7,200Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member, you will be responsible for providing exceptional remote support to our customers.Main Responsibilities:Manage and update support tickets for efficient tracking.Troubleshoot technical issues and document resolution steps.Communicate effectively to...
-
Technical Support Specialist
7 days ago
Rizal, Philippines beBeeTechnical Full time ₱150,000 - ₱250,000Job SummaryWe are seeking skilled and customer-focused technical support specialists to provide top-notch assistance and troubleshooting solutions for clients across various industries.This role involves delivering excellent service through:Responding to inbound technical support requests via phone, chat, or email.Diagnosing and resolving hardware, software,...
-
Technical Support Specialist
7 days ago
Rizal, Philippines beBeeTechnical Full time $5,000 - $5,500Job Overview:We are seeking a skilled Technical Support Specialist to deliver exceptional customer experiences and drive business growth through effective technical support.About the Role:Provide timely and friendly customer support via multiple channels, ensuring seamless interactions and problem resolutions.Document customer interactions and resolutions...
-
Technical Support Specialist
7 days ago
Rizal, Philippines beBeeSpecialist Full time ₱600,000 - ₱1,000,000Unlocking innovation in patient care and practice management:We are a leading provider of technology solutions serving 3,000+ clients across the US.About You:You are detail-focused, thrive in technical environments, and enjoy building and problem-solving. You're highly organized, collaborative, and ready to contribute to a high-performance team.About the...
-
Chief Technical Support Specialist
7 days ago
Rizal, Philippines beBeeTechnical Full time ₱2,500,000 - ₱3,000,000Job OpportunityA senior technical support specialist is needed to provide advanced assistance for global clients on MDM/UEM platforms.The ideal candidate will have strong experience with enterprise software and SaaS, as well as excellent troubleshooting and communication skills.Key ResponsibilitiesProvide L2/L3 support for global customers on MDM/UEM...
-
Part-Time Technical Support Specialist
7 days ago
Rizal, Philippines beBeeEngineering Full time ₱400,000 - ₱800,000Job OpportunityWe are seeking a highly skilled and detail-oriented Technical Support Specialist to provide technical assistance for ongoing engineering projects.The ideal candidate will have strong analytical skills, the ability to work independently, and excellent communication skills.About the JobThis is a part-time position with 20 hours/week.The schedule...
-
Technical Support Professional
7 days ago
Rizal, Philippines beBeeCustomer Full time ₱2,000,000 - ₱2,500,000Technical Support Role OverviewWe are seeking a skilled Technical Support Specialist to provide expert technical assistance to customers via live chat and tickets.Key Responsibilities:Provide technical support on products and troubleshoot complex issues to exceed customer expectations.Simplify technical issues into actionable steps for customers of all...
