Leadership Role in Customer Experience
5 hours ago
This leadership role focuses on ensuring exceptional customer experience delivery of all technology solutions and products to clients. Key responsibilities include effective project management, service metrics tracking, issue resolution, optimal resource allocation, and maintenance of a skilled team of all delivery resources for the client.
Main Objectives:- Deliver exceptional customer experience through effective service delivery.
- Monitor and review project progress on various delivery parameters to ensure quality delivery as per timelines.
- Collaborate with cross-functional teams to ensure seamless delivery and issue resolution.
- Develop and maintain strong relationships with clients to understand their needs and expectations.
- Regular updates on project status and performance.
- Proactive issue resolution and root cause analysis.
- Strategic recommendations for process improvement and efficiency gains.
- Continuous learning and professional development to stay updated on industry trends and best practices.
- Directly responsible for the overall success of the client account.
- Accountable for delivering exceptional customer experience through effective service delivery.
- Responsible for identifying opportunities for process improvement and implementing changes to enhance efficiency and effectiveness.
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Leadership Position
5 hours ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAbout the RoleThis is a Leadership Position that oversees Sales operations. As a seasoned professional, you will be responsible for leading and guiding a team of 15 agents to achieve sales targets.ResponsibilitiesLead and manage a team of Sales professionals to ensure high performance and productivity.Mentor and develop team members to enhance their skills...
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Senior Operations Manager
5 hours ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeBest Careers and Opportunities is seeking an experienced Senior Operations Manager to lead our customer-centric operations team. As a key member of our leadership team, you will be responsible for driving business growth, ensuring exceptional customer experience, and fostering a culture of excellence within our organization.About the RoleThis senior role...
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Customer Service Representative Role
7 days ago
Cebu City, Central Visayas, Philippines Neksjob Philippines Full timeDiscover a rewarding career as a Customer Service Representative at Neksjob Philippines.About the RoleWe are seeking skilled individuals to join our team as Customer Service Representatives, where you will play a vital role in delivering exceptional customer experiences. As a key member of our operations team, you will be responsible for responding to...
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Team Management Role
5 hours ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob SummaryWe are seeking an experienced Sales Team Leader to join our team at TASQ Staffing Solutions. The ideal candidate will have a proven track record of success in Sales leadership and a strong ability to motivate and guide teams.Key ResponsibilitiesCollaborate with cross-functional teams to identify opportunities for growth and improvement.Develop and...
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Leadership Opportunity
7 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAbout TASQ Staffing SolutionsTASQ Staffing Solutions is a leading provider of high-quality staffing solutions for various industries.Job DescriptionWe are seeking an experienced Team Lead to join our team. As a Team Lead, you will be responsible for managing a team of customer service representatives and ensuring they meet the required standards of quality...
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BPO WFM/Workforce Management Leadership Opportunity
24 hours ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timePosition Title: Strategic Workforce ManagerJob BriefThis is a strategic role that requires a seasoned professional to manage a team of workforce managers in Cebu City.The successful candidate will have extensive experience in workforce management and possess strong leadership skills.Key Accountabilities:Develop and execute workforce management strategies to...
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Cebu City, Central Visayas, Philippines Eteam Full timeAbout EteamWe are a company that values excellent customer service and strives to provide the best experience for our clients.Job OverviewThis role is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and working in a dynamic environment.Key ResponsibilitiesWe are seeking a Customer Service...
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Research and Support Specialist
24 hours ago
Cebu City, Central Visayas, Philippines OfficePartners360 (OP360) Full timeKey ResponsibilitiesAs a Research and Support Specialist - Customer Service Role, you will be responsible for delivering exceptional customer service and ensuring that customers have a positive experience. This will involve addressing customer inquiries, resolving complaints, and offering product or service information in a professional and courteous...
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Customer Experience Ambassador
3 days ago
Cebu City, Central Visayas, Philippines IResponse Business Solutions Inc Full timeCompany OverviewAt IResponse Business Solutions Inc, we strive to deliver exceptional customer experiences that exceed expectations. We believe in building meaningful relationships with our clients and providing personalized support that addresses their unique needs.Job DescriptionAs a Customer Service Specialist at IResponse Business Solutions Inc, you will...
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Strategic Workforce Manager Role in Cebu City
24 hours ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob Title: BPO WFM/Workforce ManagerJob SummaryWe are seeking an experienced Workforce Manager to join our team in Cebu City.Responsibilities:Develop and implement effective workforce management strategiesManage and optimize resources to achieve business objectivesCollaborate with cross-functional teams to drive business resultsRequirements:5+ years of...
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Financial Services Role Opportunity
24 hours ago
Cebu City, Central Visayas, Philippines Neksjob Philippines Full timeNeksjob Philippines OverviewWe are a professional organization in the financial sector, dedicated to delivering exceptional customer service. Our team members are passionate about helping customers achieve their goals and aspirations.Compensation PackageThe salary for this role ranges from ₱17,000 to ₱23,000 per month, making it an attractive opportunity...
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Customer Experience Specialist
18 hours ago
Cebu City, Central Visayas, Philippines Neksjob Full timeCompany OverviewNeksjob is a dynamic and customer-focused organization dedicated to delivering exceptional service experiences. Our team of professionals strives to build long-lasting relationships with our customers through effective communication, empathy, and a genuine interest in their needs.
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Operations Management Expert
5 hours ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeAre you a seasoned operations professional looking for a challenging role that leverages your skills and experience? Do you have a passion for delivering exceptional customer experiences and driving business growth? If so, we invite you to consider the Senior Operations Manager position at Best Careers and Opportunities.About the JobIn this critical role,...
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Customer Support Professional
5 hours ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeCompany OverviewBEST CAREERS AND OPPORTUNITIES is a renowned organization that delivers exceptional customer experiences through innovative solutions and expert support. Our mission is to exceed client expectations and build long-lasting relationships.SalaryOur compensation package includes a competitive salary that reflects your skills and experience. This...
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Digital Experience Designer
7 days ago
Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full timeJob OverviewWe're seeking a skilled e-commerce graphic designer to enhance our brand's online presence and captivate customers with visually stunning content. As a talented digital experience designer, you'll play a crucial role in crafting engaging visuals for email, websites, and social media platforms.Responsibilities:- Develop and maintain high-quality...
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Customer Service Professional
24 hours ago
Cebu City, Central Visayas, Philippines TDCX Philippines Full timeCompany OverviewTDCX Philippines is an award-winning and fast-growing Business Process Outsourcing (BPO) company that provides transformative digital customer experience (CX) solutions. We help world-leading brands acquire new customers, build loyalty, and protect their online communities.Salary and BenefitsWe offer attractive remuneration packages,...
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Customer Service Professional Wanted
18 hours ago
Cebu City, Central Visayas, Philippines Neksjob Philippines Full timeYour Career at Neksjob PhilippinesNeksjob Philippines is a leading company in the industry, offering exciting opportunities for career development and growth. We are dedicated to providing our employees with the tools and resources they need to succeed in their roles.As a Call Center Agent, you will play a critical role in delivering exceptional customer...
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Customer Service Representative
4 days ago
Cebu City, Central Visayas, Philippines Neksjob Full timeAbout NeksjobWe are a dynamic company that offers exciting opportunities for individuals who are passionate about delivering exceptional customer service.Job OverviewThis role involves interacting with customers through various channels, resolving their queries and concerns, and providing them with accurate information about our products or...
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BPO Call Center Agent
5 hours ago
Cebu City, Central Visayas, Philippines Neksjob Full timeJob ResponsibilitiesRespond to incoming calls from customers and provide timely assistance.Answer questions and inquiries regarding our products or services.Troubleshoot problems and provide solutions to customer concerns.QualificationsAt least High School Graduate (old curriculum) / Senior High School Graduate (new curriculum).One year of collections...
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Dynamic Customer Support Career
24 hours ago
Cebu City, Central Visayas, Philippines Neksjob Philippines Full timeStart Your Finance Career with Neksjob PhilippinesWe are a reputable financial services company based in Cebu, committed to delivering outstanding customer service. Our team members are dedicated to helping customers achieve their objectives and overcoming challenges.Compensation InformationThe monthly salary for this role is between ₱17,000 and ₱23,000,...