Customer Service Professional

21 hours ago


Cebu City, Central Visayas, Philippines TDCX Philippines Full time
Company Overview
TDCX Philippines is an award-winning and fast-growing Business Process Outsourcing (BPO) company that provides transformative digital customer experience (CX) solutions. We help world-leading brands acquire new customers, build loyalty, and protect their online communities.

Salary and Benefits
We offer attractive remuneration packages, comprehensive medical and insurance coverage, and performance incentives that reward your hard work. Our employees enjoy flexible working arrangements, easy access to public transportation, and a positive culture that fosters growth and development.

Job Description
As a Customer Service Associate, you will play a crucial role in delivering excellent service to our partner brands. Your key responsibilities include:
• Positively and professionally handling customer inquiries and concerns through email, phone, or chat
• Assessing situations, gathering information, and providing solutions that meet customer needs
• Investigating issues, determining the appropriate course of action, and escalating when necessary
• Accurately capturing information, updating records, and collaborating with other teams as needed

Required Skills and Qualifications
To succeed in this role, you should have:
• A high school diploma or equivalent
• At least 6 months of BPO experience, preferably with blended customer service skills (voice and non-voice)
• Strong verbal and written English communication skills
• Positive, self-motivated, and energetic attitude
• Ability to work rotating shifts and adapt to changing priorities

Why Choose TDCX?
At TDCX Philippines, we pride ourselves on being a trusted partner for clients who value exceptional customer experiences. Our commitment to #BeMore has led to numerous industry awards, including being one of the best companies to work for in Asia. Join us and discover a career that unleashes your full potential.

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