Quality Assurance Senior Specialist

2 days ago


IT Park Cebu, Philippines RSD Human Resource Management Consultancy Full time

RSD Human Resource Management Consultancy is seeking a highly skilled and experienced Quality Assurance Senior Specialist to join our team. This role requires an individual with a proven track record of ensuring the highest standards of quality in their work.

Responsibilities
  • Develop and implement quality assurance processes to ensure compliance with industry standards.
  • Collaborate with cross-functional teams to identify areas for improvement and implement changes.
  • Analyze data to identify trends and areas for quality improvement.
  • Design and deliver training programs to enhance quality awareness and skills among team members.
  • Maintain accurate records of quality metrics and performance indicators.

The ideal candidate will have a strong background in quality assurance, excellent analytical and problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

Requirements
  • 4-5 years of experience in a QA or related role.
  • Knowledge of quality tools and analysis.
  • Experience in the insurance domain (preferred).
  • Understanding of NPS calculation.
  • Ability to design and deploy quality frameworks in new transitions.

We offer a dynamic and challenging work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and results-driven individual who is passionate about quality and excellence, we encourage you to apply.



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