Senior Quality Assurance Specialist
1 month ago
TASQ Staffing Solutions is seeking a skilled Senior Quality Assurance Specialist to join our team. The ideal candidate will have a minimum of 1 year experience as a Quality Analyst in the BPO Industry and excellent communication skills.
Key Responsibilities:
- Monitor transactions according to process guidelines to ensure quality and efficiency.
- Conduct coaching sessions with associates to improve call quality and performance.
- Collaborate with the Process Management Team to develop initiatives that enhance associate and site performance.
Required Skills and Qualifications:
- Demonstrated problem-solving skills and ability to multitask.
- Good knowledge of quality tools and methodologies.
- Team mentoring, engagement, and coaching skills.
Salary Range: $45,000 - $65,000 per annum
We offer a competitive salary package, including benefits and opportunities for professional growth and development. If you are a motivated and results-driven individual looking to take your career to the next level, please apply now
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