Quality Assurance Specialist

5 months ago


Cebu City, Philippines Med Supply US Full time
Job Summary:The Quality Assurance Specialist will be responsible for ensuring that our services meet all necessary quality standards, with a particular focus on monitoring and improving the quality of agent calls. This role involves reviewing call recordings, identifying issues, providing feedback, and developing strategies to enhance overall service quality.

Key Responsibilities:
  • Develop and implement quality assurance policies and procedures for service interactions.
  • Conduct regular reviews and audits of agent calls to ensure compliance with quality standards.
  • Identify and document any quality issues and provide actionable feedback to agents and supervisors.
  • Analyze call data to identify trends and areas for improvement.
  • Prepare and present reports on call quality performance and improvement initiatives.
  • Collaborate with cross-functional teams to develop and maintain quality control systems for customer interactions.
  • Train staff on quality standards and best practices for customer service.
  • Stay up-to-date with industry best practices and regulatory requirements related to customer service and medical supply.
  • Support the continuous improvement of the quality management system.

Qualifications:
  • Bachelor’s degree in Quality Assurance, Healthcare Management, or a related field.
  • Proven experience as a Quality Assurance Specialist or similar role, preferably in a medical supply or healthcare environment.
  • Strong knowledge of quality control standards and testing methodologies for service interactions.
  • Excellent analytical and problem-solving skills.
  • Proficiency in using quality management software and tools.
  • Strong attention to detail and organizational skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Certification in Quality Assurance (e.g., Six Sigma, ISO 9001) is a plus.


  • Cebu City, Central Visayas, Philippines Med Supply US Full time

    Job Summary:The Quality Assurance Specialist will be responsible for ensuring that our services meet all necessary quality standards, with a particular focus on monitoring and improving the quality of agent calls. This role involves reviewing call recordings, identifying issues, providing feedback, and developing strategies to enhance overall service...


  • Cebu City, Central Visayas, Philippines Med Supply US Full time

    Job Summary: The Quality Assurance Specialist will ensure our services meet quality standards, focusing on monitoring and improving agent calls. This role involves reviewing call recordings, identifying issues, and providing feedback to enhance overall service quality.Key Responsibilities:Develop quality assurance policies and procedures for service...


  • Cebu City, Central Visayas, Philippines Southwestern University, Inc. Full time

    Job Title: Senior Quality Assurance SpecialistAt Southwestern University Medical Center, we are committed to providing exceptional patient care and ensuring the highest quality standards in our services.About the Role:This is an exciting opportunity for a highly organized and detail-oriented individual to join our team as a Senior Quality Assurance...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    We are seeking a highly skilled and detail-oriented Healthcare Quality Assurance Specialist to join our team at TASQ Staffing Solutions. This is a fantastic opportunity for someone who enjoys working in a dynamic environment and is passionate about delivering high-quality results.About the RoleAs a Healthcare Quality Assurance Specialist, you will be...


  • Cebu City, Central Visayas, Philippines Interactech Solutions Inc. Full time

    Job DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team at Interactech Solutions Inc.About the Role:The successful candidate will be responsible for monitoring and evaluating all inbound chats based on our company standard operation procedure and guideline.This includes reviewing, evaluating, and scoring open and closed...


  • Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job Title: Quality Assurance Lead SpecialistAbout Us:Best Careers and Opportunities is a leading provider of quality assurance services, committed to delivering exceptional results in a fast-paced environment.Job Summary:We are seeking a highly skilled Quality Assurance Lead Specialist to join our team. The ideal candidate will have a strong background in...


  • Makati City, National Capital Region, Philippines Hunters hub Incorporated Full time

    We are seeking a Quality Assurance Specialist to join our team at Hunters hub Incorporated. A successful candidate will have a Bachelor's degree in CS/IT/ECE/ Computer Engineering or other related course, and 2-3 years' experience in Quality Assurance. Key skills include attention to detail, communication skills - verbal and written, data collection,...


  • Paranaque City, Calabarzon, Philippines Ergo Contract Phil Inc. Full time

    Job OverviewErgo Contract Phil Inc. is seeking a highly skilled Quality Assurance Specialist to oversee and coordinate all activities related to Quality Control and Quality Assurance of inspection and testing. The ideal candidate will ensure full compliance with company quality standards, principles, and procedures.


  • Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full time

    Tasq Staffing Solutions is looking for a highly skilled and experienced Healthcare Quality Assurance Specialist to join our team in Cebu. This role requires strong analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment.The successful candidate will have a minimum of 2 years of experience in handling healthcare...


  • Mandaue City, Central Visayas, Philippines PRIFOOD CORPORATION Full time

    OverviewPRIFOOD CORPORATION is a reputable organization dedicated to delivering high-quality products. We are seeking an exceptional Quality Assurance Specialist to join our team.Salary and BenefitsThe estimated annual salary for this position is $60,000 - $80,000, depending on experience and qualifications. Our comprehensive benefits package includes...


  • Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    The role of a Quality Assurance Analyst at Neksjob Corporation is to ensure that our software, products, and systems meet the highest quality standards.Our Quality Assurance Analyst is responsible for testing, analyzing, and ensuring the quality of our software, products, and systems.Key ResponsibilitiesTesting and analyzing software, products, and systems...


  • Quezon City, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time

    Job Title: Quality Assurance SpecialistAt Intelligent Technical Solutions (ITS), we are looking for a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of service provided by our technical support team.Key Responsibilities:Monitor calls and tickets to ensure high-quality...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    About the JobTASQ Staffing Solutions is seeking a Quality Assurance Specialist to work on site in Cebu City. The ideal candidate will have at least 1 year of QA experience in the BPO industry, any collections experience, and a completed college degree with no back subjects.Key ResponsibilitiesAnalyzing customer feedback to make recommendations for...


  • BGC Taguig City, Philippines Nityo Infotech Full time

    Job Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at Nityo Infotech.Key Responsibilities:Plan and execute tests for application interfaces of Core BankingHire Process includes Online Assessment/Exam (25 items) and Final Interview, Virtual/Online OnlyIn this role, you will be responsible for...


  • Cavite City, Calabarzon, Philippines JK Network Services Full time

    Job OverviewWe are seeking a highly motivated Quality Assurance Specialist to join our team at JK Network Services in Rosario, Cavite. As a Jr. Quality Assurance (Manufacturing) professional, you will play a critical role in ensuring the quality of our products and services.Key Responsibilities:Develop and implement quality assurance policies and...


  • Lipa City, Calabarzon, Philippines Subic Drydock Corporation Full time

    Job DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team at Subic Drydock Corporation.Responsibilities:Coodinate Welder Performance Qualification Test: Ensure that welders are qualified and certified in accordance with industry standards and regulations.Witness Testing Requirements: Conduct destructive and non-destructive...


  • Makati City, National Capital Region, Philippines ABSI Full time

    Job OverviewWe are seeking a skilled Quality Assurance Specialist to join our team at ABSI. This is an excellent opportunity for a talented professional to work closely with game designers and developers, ensuring the highest quality of our games.


  • Quezon City, National Capital Region, Philippines Tasq Staffing Solutions Full time

    Key ResponsibilitiesAs an IT Quality Assurance Specialist at Tasq Staffing Solutions, you will be responsible for providing detailed feedback to Service Desk representatives based on monitored interactions. You will coach representatives on areas for improvement and best practices to enhance customer satisfaction.You will analyze data and metrics to identify...


  • Cebu City, Central Visayas, Philippines Med Supply US Full time

    OverviewThe Medical Quality Assurance Specialist will play a pivotal role in ensuring that Med Supply US delivers exceptional services, adhering to stringent quality standards. This position is responsible for monitoring and enhancing the quality of agent calls, focusing on areas such as customer interactions.Salary & BenefitsWe offer a competitive salary of...


  • Makati City, National Capital Region, Philippines Hunter's Hub, Inc. Full time

    At Hunter's Hub, Inc., we are seeking a highly skilled Quality Assurance Specialist to join our team. The successful candidate will be responsible for ensuring the quality of our products and services.About UsHunter's Hub, Inc. is a leading provider of innovative solutions in the industry. Our mission is to deliver exceptional results and exceed customer...