Order Fulfillment Coordinator

1 day ago

Cavite City, Calabarzon, Philippines Schneider Electric Full time $30,000 - $50,000 per year
Job Description:Duties and Responsibilities
  • Routinely receives and verifies the accuracy of customer purchase orders through email to case in BFO or through MySchneider portal and enters/modifies into SAP within 24 hours upon receipt (E2E Resolution)
  • Receives inquiries from internal and external customers and initiates and follow ups required action for response to resolve variety of order and customer related issues (Productivity)
  • Liaise with cross functional group in GSC, Credit and Collection and Commercial Team (plants, warehouses, quality, etc) within the organization to ensure that orders will ship in a timely manner (E2E Resolution)
  • Attend and perform Hypercare functions for pre-identified customers
  • Efficiently process the orders with accordance to Customer Service Procedures and Policies (Productivity)
  • Provide timely updates to internal and external customers about product and order inquiries, order status, order changes as well as current and/or anticipated issues (E2E Resolution)
  • Ensure orders are being billed on time by monitoring dispatches in the warehouse and sailing schedules for exports (E2E Resolution, Productivity)
  • Receives customer complaints/disputes and monitors them in BFO provides timely updates, and sees them through the resolution (Critical Escalation)
  • Attend meetings and provides order fulfillment reports as needed (End to End Resolution)
  • Provides feedback and suggestion on existing order fulfillment procedures and policies to increase efficiency (Productivity, E2E Resolution)

QualificationsEducation:Working Experience:
  • Action Oriented
  • Can Deal with Ambiguity
  • High Customer Focus
  • Organizing and Time Management
  • Process Management
  • Team Player (Peer Relationships)
  • Functional and Technical Skills (Issue Resolution etc.)
  • Communication
  • Collaboration
  • Issue Resolution

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