Operational Workforce Director

6 days ago

Manila, National Capital Region, Philippines beBeeEmployee Full time ₱2,500,000 - ₱4,500,000
Executive Workforce Manager

The Senior Executive-Workforce Management oversees workforce planning and scheduling to ensure superior customer service.

  • Adjusts schedules based on business requirements and provides overtime/voluntary time off for efficient staffing.
  • Monitors queue activity in real-time, documenting and communicating agent performance across multiple lines of business.
Key Responsibilities
  • Schedule generation to meet business needs.
  • Overtime and voluntary time off management.
  • Queue monitoring and agent activity tracking.

Key skills required include:

  • Workforce planning.
  • Scheduling.
  • Customer service.
  • Staffing management.
Benefits

As an Executive Workforce Manager, you will be responsible for creating a work environment that is conducive to employee satisfaction and retention.

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
Additional Information

Our ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced team environment.

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