WFM Director

4 days ago

Manila, National Capital Region, Philippines Compass Experience Labs Full time $104,000 - $130,878 per year

MEET COMPASS

We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more If you enjoy delighting customers and leveraging data to provide valuable insights to clients, Compass could be your ideal workplace

Job Summary

As the WFM Director, you will be responsible for overseeing the planning, development, and implementation of workforce management strategies to optimize staffing levels and maximize operational efficiency for various clients. You will lead a team to forecast workload, schedule employees, and monitor real-time performance to ensure service level goals are met.

Qualifications

  • Bachelor's degree in Business Administration, Human Resources, or related field (Master's degree preferred)
  • Proven experience in workforce management, with a minimum of 5 years in a senior leadership role
  • Strong analytical skills with the ability to interpret data and make strategic decisions
  • Excellent communication and collaboration skills to work closely with various stakeholders both internal and external
  • Proficiency in workforce management software and tools (Aspect experience preferred)

Responsibilities

  • Develop and implement workforce management strategies to optimize staffing levels and meet contractual service level requirements
  • Lead the forecasting and scheduling processes to ensure adequate coverage and meet operational needs
  • Monitor real-time performance metrics and make necessary adjustments to maximize efficiency
  • Analyze workforce data to identify trends and make recommendations for process improvements
  • Collaborate with Operations, other departments, and clients to align workforce strategies with business goals
  • Provide leadership and guidance to the WFM team, fostering a culture of continuous improvement and excellence

**Salary**

The salary for the WFM Director position is competitive and will be commensurate with experience and qualifications.

  • avp wfm

    2 weeks ago

    Manila, National Capital Region, Philippines Genpact Full time $800,000 - $1,000,000 per year

    Genpact National Capital Region, Philippines AVP WFM Genpact National Capital Region, Philippines Direct message the job poster from Genpact Leadership || Genpact || India, Philippines, Malaysia & China We are inviting applications for the role of Assistant Vice President, WFM Contact Center The Call Center Workforce Manager will manage the operational...

  • avp wfm

    2 weeks ago

    Manila, National Capital Region, Philippines Genpact Full time $80,000 - $100,000 per year

    Genpact National Capital Region, PhilippinesAVP WFMGenpact National Capital Region, PhilippinesDirect message the job poster from GenpactLeadership || Genpact || India, Philippines, Malaysia & ChinaWe are inviting applications for the role of Assistant Vice President, WFM Contact CenterThe Call Center Workforce Manager will manage the operational activities...

  • WFM Scheduler

    2 weeks ago

    Manila, National Capital Region, Philippines ibex Full time ₱104,000 - ₱130,878 per year

    TheWorkforce Scheduleris responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity...

  • Senior WFM Project Manager

    2 weeks ago

    Manila, National Capital Region, Philippines TTech Full time $60,000 - $80,000 per year

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Senior Project Manager working remotely in Metro Manila, Philippines, you'll be a part of bringing humanity to business. What You'll Be DoingLooking for an opportunity to showcase your organization and leadership skills? As the primary liaison...

  • Data Driven Decision Maker

    6 days ago

    Manila, National Capital Region, Philippines beBeeLeadership Full time ₱1,500,000 - ₱1,800,000

    Key Roles and ResponsibilitiesThe role of a Senior Analytics Solutions Lead serves as the team's critical thinker and builder, designing executive-ready reports/dashboards, owning the KPI Management process, and safeguarding data quality from source to scorecard.The successful candidate will be able to blend hands-on analytics with process excellence,...

  • Analytics Solutions Lead

    2 weeks ago

    Manila, National Capital Region, Philippines BroadPath Global Solutions Inc. Full time $90,000 - $120,000 per year

    BroadPathis excited to announce that we are hiring for work-at-home Analytics Solutions Lead. Our Analytics Solutions Lead is a senior individual contributor who serves as the team's critical thinker and builder, designing executive-ready reports/dashboards, owning the KPI Management process, and safeguarding data quality from source to scorecard. The role...

  • Partner Success Manager, CX

    2 weeks ago

    Manila, National Capital Region, Philippines NICE Systems Full time $104,000 - $130,878 per year

    So, what's the role all about?The Partner Success Manager (PSM) at NICE is a strategic role focused on fostering long-term, impactful relationships with key Resell partners. This position blends account management, project oversight, and technical expertise to ensure partners derive maximum value from NICE's solutions.How will you make an impact?Partner...

  • Partner Success Manager, CX

    2 weeks ago

    Manila, National Capital Region, Philippines NICE Actimize Full time $104,000 - $130,878 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?The Partner Success Manager (PSM) at...

  • Partner Success Manager, CX

    2 weeks ago

    Manila, National Capital Region, Philippines NICE Full time $104,000 - $130,878 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?The Partner Success Manager (PSM) at...

  • WFM Director

    19 hours ago

    Manila, Philippines Compass Experience Labs Full time

    Career Opportunities with Compass Experience Labs A great place to work. Careers At Compass Experience Labs Current job opportunities are posted here as they become available. We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to...

  • WFM Director

    19 hours ago

    , Metro Manila, Philippines Compass Experience Labs Full time

    Overview MEET COMPASS We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more! If you...

  • Senior WFM Project Manager

    19 hours ago

    , Metro Manila, Philippines TeleTech Holdings, Inc. Full time

    Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Project Manager working remotely in Metro Manila, Philippines, you’ll be a part of bringing humanity to business. What You'll Be Doing Looking for an opportunity to showcase your organization and leadership skills? As the primary...

  • Senior WFM Project Manager

    19 hours ago

    , Metro Manila, Philippines TeleTech Holdings, Inc. Full time

    Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Project Manager working remotely in Metro Manila, Philippines, you’ll be a part of bringing humanity to business. What be You’ll Doing Looking for an opportunity to showcase your organization and leadership skills? As the primary...