Director of Operations

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Unify CX is looking for an extraordinary Director of Operations to join our motivated and ambitious team. Work Location/Setup: Philippines | On-SiteShift Schedule: 5-day work week | Shifting Schedule | GraveyardBenefits: Day 1 HMO | Day 1 Life InsuranceWhat Will

You Do? The Director of Operations is responsible for overseeing the day-to-day operations of a company or organization to ensure efficiency, productivity, and alignment with business goals.

The position will be based in our call center in the Glas Tower building in Pasig CityIn this role, you will:Develop and implement operational strategies to enhance performance, efficiency, and growth. Continuously evaluate and improve operational processes, ensuring they are streamlined and cost-effective. Manage and mentor teams across various departments, ensuring collaboration and alignment with company objectives.

Oversee the budget for operations, track expenses, and implement cost-saving initiatives without compromising quality. Ensure the effective allocation of resources, including staff, equipment, and technology, to support business operations. Track operational performance, set key performance indicators (KPIs), and report on progress to senior management.

Ensure operations comply with legal, regulatory, and industry standards and address potential risks proactively. Oversee relationships with external vendors, partners, and stakeholders, ensuring contracts and agreements meet business needs. Lead and manage operational projects, ensuring timely delivery and alignment with strategic goals.

Address operational challenges and bottlenecks, providing solutions to improve workflow and productivity. Communication: Maintain clear communication with upper management, departments, and other stakeholders to ensure alignment on company goals and priorities. Who

You Are:To be considered, candidates are expected to have the following:Required Qualifications:A bachelor's degree in business administration, management, operations, or a related field; a master's degree (e.g., MBA) is often preferred. Extensive experience (usually 7-10 years) in operations management or a similar leadership role, with a proven track record of improving operational efficiency and driving business results.

Strong leadership and team management experience, with the ability to motivate and guide cross-functional teams. Proven ability to develop and implement long-term operational strategies aligned with company goals. Strong experience in managing complex projects, with a focus on delivering results on time and within budget.

Experience in budgeting, forecasting, and financial management, with the ability to make data-driven decisions. Strong analytical skills and the ability to identify problems, think critically, and implement effective solutions. Excellent verbal and written communication skills to interact with internal teams, senior leadership, and external partners.

Experience with process optimization methodologies (e.g., Lean, Six Sigma) to drive continuous improvement. Familiarity with relevant software tools (e.g., ERP systems, CRM software) and the ability to leverage technology to improve operations. In-depth understanding of the industry in which the organization operates, including key trends and challenges.

Preferred Qualifications:A master's degree in business administration (MBA) or a related advanced degree. Experience in the specific industry in which the company operates, providing deeper insights into operational challenges and opportunities. Relevant certifications such as Six Sigma Black Belt, Lean Management, Project Management Professional (PMP), or certifications in business operations.

Experience managing operations across multiple regions or countries, including familiarity with international regulations, logistics, and supply chain management. Demonstrated ability to lead organizational change initiatives and manage transitions smoothly. Experience with advanced technological tools and platforms that optimize operations, such as cloud-based systems, data analytics, or AI solutions.

Experience with vendor negotiation, contract management, and supplier relationship management. Ability to respond to operational crises and mitigate risks effectively. Expertise in data analysis and business intelligence tools to make informed decisions based on performance metrics and key indicators.

Strong experience in collaborating with other departments like sales, marketing, finance, and HR to ensure alignment with operational objectives. Experience in developing leadership pipelines and mentoring senior leaders within the organization. Who

We Are:UnifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide.

In nearly two decades, UnifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. At UnifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.

UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity. Seniority level

Seniority levelDirectorEmployment type

Employment type

Full-time

Job function

Job function

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