Retail Operations Strategy Manager
2 days ago
LUXASIA is the leading and largest beauty omnichannel brand-builder in Asia Pacific. Established in 1986, it has successfully enabled market entry and brand growth for over 100 luxury beauty brands. The Group's integrated capabilities include retail, online commerce, consumer marketing & analytics, and supply chain management.
The company has a diverse and dynamic team of 2700 talents across 15 markets.
SalaryA competitive salary package is offered to successful candidates.
Job DescriptionThe Retail Operations Assistant Manager will lead go-to-market strategy, process, and workflow efficiencies for the Retail team:
- Retail / Net Sales: Key KPIs for achieving sales targets in stores.
- Stock Management: Ensure stock level is healthy (2.5 to 3 MOI).
- Customer Engagement Officer: Responsible for recruitment, training, and performance monitoring of Customer Engagement Officers.
- Visual Merchandising: Ensure brand planograms are followed.
- Customer Relationship Management: Achieve CRM KPIs (New customers, Known customers, Email, and DOB).
Responsibilities include implementing processes, coordinating with regional operations, and ensuring excellent execution of all above processes.
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