Assistant Retail Operations Manager

6 days ago

Taguig, National Capital Region, Philippines Luxasia Group Full time

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, including Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you. We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling. With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Responsibilities:

The Retail Operations Assistant Manager will lead the following to build and drive go-to-market strategy, process and workflow efficiencies for the Retail team:

  1. Retail / Net Sales
    • Key KPI for achieving sales targets in the stores.
    • Cascade monthly targets to AS and CEO.
    • Monitor weekly and monthly sales.
    • Ensure retail sales are encoded on MIM daily.
    • Collaborate closely with Brand teams and Key Accounts on execution of monthly animations and events.
    • Work with the Brand/ Marketing team on support to achieve sales.
    • Ensure cascade of monthly promotions and incentives from Marketing to agency / CEOs.
  2. Stock Management
    • Ensure stock level is healthy. (2.5 to 3 MOI).
    • Ensure all key SKUs are available in stores.
    • Ensure all inventory is visible in SAP/MIM.
    • Coordinate with Finance on regular stock take audit and work with agency on reconciliation.
    • Ensure CEOs practice FEFO in stores.
    • Track expiring/ expired products and coordinate with Sales Ops on promo implementation and pull-out.
    • Communicate with brand team if there is any OOS.
  3. Customer Engagement Officer
    • Responsible for recruitment of CEO.
    • Responsible for training of CEO on retail operations system. (MIM & CE App).
    • Ensure CEOs are well groomed following LUXASIA guidelines.
    • Responsible for CEO performance monitoring with Agency.
    • Responsible for placement of CEO based on allocation and ensure that stores have manpower during operation hours.
    • Validate daily time records submitted by agencies.
    • Work with cross-functional teams to align and execute sales incentive programs; provide sales support to ensure accurate crediting and compensation payouts; and provide compensation payout forecasting to Finance.
  4. Visual Merchandising
    • Ensure brand planogram is followed.
    • Get information from brand team on new lines and execute in stores.
    • Do regular visit to ensure VM guideline is practiced.
    • Ensure testers are available in all stores.
    • Ensure displays are organized in the stores and unnecessary POSMs are pulled out.
  5. Customer Relationship Management
    • Responsible for achieving CRM KPIs (New customers, Known customers, Email and DOB).
    • Ensure CEOs are aware of their targets and achievement and track regularly.
  6. Sales Recording and Reconciliation
    • Responsible for implementing and enforcing processes and tools that will maintain integrity and accuracy of sales process and data.
    • Work with the agency in the validation of sales every month.
    • Coordinate with Marketing team in required campaign codes for accurate recording of sales.
    • Monitor submission of manual order slips.
  7. Retail Excellence / Retail Audit
    • Responsible for coordinating with regional retail operations on the roll-out and audit of Retail Excellence framework.
    • Ensuring the excellent execution of all above processes as part of the retail audit.

Qualifications:

  • Graduate of Marketing or any related course.
  • 4-5 years work experience.
  • 1-2 years leadership/supervisory experience.
  • Preferred Industry/Company Retail or FMCG background in the beauty industry and/or retail is highly recommended.

Key Competencies:

  • Strong leadership skills.
  • Possess winning attitude in handling internal and external customers.
  • Excellent oral and written communication in English.
  • Excellent interpersonal skills with different levels of personality.
  • Proficient in Excel, Word, PPT (MS Office applications).
  • Process-oriented, Great analytical and comprehension skills.
  • Strong project management skills and technology literacy.

Work Arrangement: Hybrid Work Arrangement

Compensation: Competitive Salary

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