Post-Sales Champion for Enterprise Solutions

2 days ago

Bacoor, Calabarzon, Philippines beBeeEnterprise Full time ₱600,000 - ₱1,000,000
Job Title: Enterprise Provisioning Support SpecialistAbout the Role:

This is a dynamic and challenging opportunity for an experienced professional to join our team as an Enterprise Provisioning Support Specialist. In this role, you will provide post-sales support for our Enterprise clients, ensuring the adoption and use of Atlassian products.

The successful candidate will provide feedback to product and sales teams to improve offerings and enhance customer satisfaction.

Key Responsibilities:
  • Support billing, quoting, and licensing needs for internal sales and external customers.
  • Deliver exceptional customer service skills that meet or exceed customer expectations.
  • Learn new systems and processes to enhance post-sales activities for Enterprise customers.
  • Collaborate with a global team and other departments to ensure seamless customer experiences.
  • Apply an innovative mindset to identify process gaps and recommend effective solutions.
Requirements:
  • Provide customer and sales support through various channels, including direct and indirect sales.
  • Offer strong customer service skills with empathy, positive language, attentiveness, and active listening.
  • Experience in creating quotes and supporting end-to-end order management processes is essential.
  • Excellent written and spoken English, conveying technical issues in non-technical terms.
  • Ability to work under pressure, remain flexible, and handle high volumes and demands.
  • Robust multitasking skills with strong attention to detail are necessary.
  • Previous experience in B2B or B2C support providing billing and licensing support is required.
Preferred Qualifications:
  • Familiarity with Atlassian's suite of products and experience using Jira Service Desk and Confluence is preferred.
  • Background in the enterprise software industry and experience in process improvement and project management are beneficial.
We Value Diversity and Inclusion:

We believe that all employees create our success and therefore do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

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