Technical Support Professional

1 day ago

Quezon City, National Capital Region, Philippines beBeeTechnology Full time ₱100,000 - ₱120,000
Job Title

Technical Support Professional

About the Role

We are seeking skilled and customer-focused individuals to provide technical assistance and troubleshooting support for various clients across industries.

In this role, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Candidates must have prior call center experience and reside within a reasonable distance from our office.

  • A high-speed internet connection is required
  • An appropriate, quiet work environment is necessary
  • High language proficiency in English is essential
  • Work-from-home experience is a plus
Key Responsibilities
  1. Respond to inbound technical support requests via phone, chat, or email
  2. Diagnose and troubleshoot hardware, software, and network issues
  3. Guide customers through step-by-step solutions and escalate complex issues when necessary
  4. Document all customer interactions accurately in the system
  5. Maintain up-to-date knowledge of products, services, and support procedures
  6. Ensure customer satisfaction by providing timely and effective resolutions
  7. Follow company protocols and security guidelines when handling sensitive information
  8. Collaborate with internal teams to improve support processes and customer experience
  9. Meet performance metrics including resolution time, customer satisfaction, and attendance
Requirements
  • Must be at least 18 years old
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

Our company offers a comprehensive benefits package, including HMO coverage, dental coverage, free meal during training, career growth opportunities, allowances, performance and loyalty bonuses, frequent disinfection, employee shuttle services, company retreats and off-site events, and more.

Physical Requirements

This job operates in a professional office environment. Perform tasks such as sitting/standing for long periods while using a computer and telephone headset. Regularly operate a computer and other office equipment, including a phone, copier, and printer. Occasionally move about the office to accomplish tasks.

Conditions of Employment
  • Authorized to work in the country where the job is based
  • Subject to background and/or security investigation results
  • Subject to drug screening results

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